Amanda Marsden
Apache Junction,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Service Experts
Tempe, Az
10.2023 - Current
- Answers incoming phone calls from customers and assists call or routes call to appropriate person
- Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) while utilizing Service Titan Software
- Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
- Maintains customer records by updating account information
- Updates capacity planner whenever calls or booked, rescheduled or cancelled
- Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
- Communicates with customers on the status of service calls
- Assists with dispatching as needed
- Continually maintains working knowledge of all company products, services, and promotions.
Shop Attendant
Vs Barbershop
Queen Creek, AZ
07.2023 - 10.2023
- Greeted customers, answered queries, and processed payments for purchases.
- Organized merchandise displays to attract customers and promote sales.
- Helped maintain store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Operated cash register to process customer transactions accurately and efficiently.
- Handled customer complaints promptly and professionally.
- Provided excellent customer service by ensuring all requests were fulfilled quickly and accurately.
- Maintained accurate records of daily sales transactions using cash registers or point-of-sale systems.
Order Fulfillment Associate
Amazon
MESA, AZ
07.2023 - 10.2023
- Organized warehouse shelves and bins in an orderly fashion.
- Operated forklift, pallet jack, or other equipment as needed.
- Inspected goods received from vendors for quality control purposes.
- Assisted with loading and unloading trucks when necessary during peak periods of activity.
- Utilized barcode scanners to track all merchandise movements accurately.
- Ensured compliance with safety regulations while handling hazardous materials.
- Pulled and packed products from shelves based on customer orders.
- Organized and stored items in warehouse using pallet jacks and hand trucks.
- Assisted in training new warehouse employees.
- Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
Internet Sales and Service Representative
GoDaddy
Gilbert, AZ
11.2014 - 05.2015
- Handled incoming phone calls from current and perspective customers
- Guided customers through technical issues with systems and products, providing tools and insights to transform ideas into success
- Used relationship building skills to discover customer’s needs and advise customers by providing strategic guidance on how to develop a successful journey into specific products, platforms, and services.
Customer Service Representative
Dish Network Corp
Phoenix, AZ
10.2013 - 09.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Basha High School
Chandler, AZ05-2019
Skills
- Communication
- Leadership
- Organizational skills
- Proactive
- Time management
- Problem Solving
- Accountability
- Technical
- Active Listening
- Adaptability
- Customer Service
- Quality Control
- Management
- Microsoft
- Service Titan
- CRM
- Complaint resolution
- Customer Retention
- Telephone Etiquette
- CRM Software
- Call Centers
- Good communication skills
- Complaint Handling
- Conflict Mediation
- De-Escalation Techniques
- Email correspondence
- Payment Processing
- Data Entry
- Inbound/Outbound Customer Service
Timeline
Customer Service Specialist
Service Experts
10.2023 - Current
Shop Attendant
Vs Barbershop
07.2023 - 10.2023
Order Fulfillment Associate
Amazon
07.2023 - 10.2023
Internet Sales and Service Representative
GoDaddy
11.2014 - 05.2015
Customer Service Representative
Dish Network Corp
10.2013 - 09.2014
High School Diploma -
Basha High School