Hi, I’m
Amanda Martin
Dora,AL
Summary
I am dedicated individual actively engaged and committed to my recovery, demonstrating a strong work ethic and renewed focus on personal growth and accountability. Having learned excellent communication skills and proven ability of how to adapt quickly to new environments, eagerly to contribute positively to a team. I am committed to maintaining a healthy work-life balance. I have demonstrated much personal growth through completing 3 treatment programs successfully, now seeking a supportive work environment to further develop skills and to contribute to a team with renewed dedication and positive attitude. I find true purpose in life by helping others, especially people who are struggling with addiction and family members who suffer from loved ones in addiction.
Overview
16
years of professional experience
Work History
Mending Bridges Drug and Alcohol Treatment Center
Admissions Assistant/Support Technician
11.2024 - 02.2025
Job overview
- Answered phones, called prospects and handled initial email contacts for applicants to Drug and Alcohol treatment program.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Facilitated positive interactions between prospective Clients and Faculty/Staff members during programming, meetings, and any events held in the Community.
- Led tours of facility for potential clients and families to highlight features and benefits of the program.
- Provided exceptional customer service when handling phone calls from prospective applicants seeking information about program offerings.
- Answered all incoming calls and questions/concerns about the facility.
- Transported all PHP/IOP Clients to programming Mon.-Fri.
- Transported all Clients to scheduled appointments.
- Offered Clients support when needed.
- Facilitated meetings when needed.
- Collaborated with other departments to ensure perfect accountability and safety of all Clients at all times.
- Administered urine analysis test two times a week. randomly, and upon coming back from passes to clients.
- Called all leads as they entered the system (limit 100 per day.)
- Always maintain professional relationships with clients and other staff members.
Cox Towing & Recovery
Dispatcher/Office Assistant
03.2021 - 06.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
- Directed dispatching, routing, and tracking of 6 fleet vehicles 24/7.
Bradford Health Services
Evening Shift Assistant Drug and Alcohol Counselor
05.2009 - 08.2013
Job overview
- Monitor and sometimes facilitate the Big Book studies and meetings.
- Must be aware of patients locations, at all times, circulating around to facility on a regular basis and documenting hourly checks.
- Assure that all patients follow the Bradford program schedule and are on time for each assignment.
- Supervise and sometimes facilitate patient's activities as directed.
- Assure the patients are in their rooms at the designated time in the evening.
- Oversee med line to prevent diversion and to de-escalate situations, as they arise.
- . Assist patients to and from activities, medication times, and meals when unable to physically walk.
- Assist Counselor as assigned and engage in appropriate documentation.
- Responsible for the adherence to all applicable policies and procedures.
- Demonstrates the ability to assist patients in overcoming their denial and resistance to treatment and completion of treatment goals.
- Demonstrate the ability to manage communities, redirect behavior, and document shift reports.
- Attend staff training and programs as directed.
- Drive patients to and from scheduled appointments, to include patient outing, as directed.
- Assist nurses as directed by supervisor.
- Drive to purchase patient sundries and miscellaneous items.
- Must maintain a professional demeanor and appearance at all times.
- Must be able to work in a constant state of alertness as to perform the job in a safe manner.
- Assist in luggage searches, room and body searches.
- Developed targeted intervention strategies for at-risk individuals, resulting in increased engagement and participation in treatment programs.
- Improved client recovery rates by implementing evidence-based counseling techniques and individualized treatment plans.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Monitored client progress to make necessary adjustments for client success.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Kept accurate and detailed records to track and document client progress.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Education
Cordova High SchoolCordova, AL
High School Diploma
06.2004
Bevill State Community CollegeSumiton, AL
Some College (No Degree) from Business Administration And Management/Cosmetology
Bevill State Community CollegeSumiton, AL
Certified Nursing Assistant
05.2004
Skills
- Good time management, excellent communication skills (both verbal and written)
- Goal oriented
- Good problem-solving skills
- Committed to being punctual and able to meet any deadlines
- Optimistic, honest, hardworking, and resilient
- Basic computer skills
- Able to work in a fast-paced setting
- Able to follow direct orders
- Admissions correspondence
- Professional client relations
- Multi-line telephone systems
- Documentation and control
- Fast learner
- Good Teamwork
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Admissions Assistant/Support Technician
Mending Bridges Drug and Alcohol Treatment Center
11.2024 - 02.2025
Dispatcher/Office Assistant
Cox Towing & Recovery
03.2021 - 06.2024
Evening Shift Assistant Drug and Alcohol Counselor
Bradford Health Services
05.2009 - 08.2013
Cordova High School
High School Diploma
Bevill State Community College
Some College (No Degree) from Business Administration And Management/Cosmetology
Bevill State Community College
Certified Nursing Assistant
Similar Profiles
Rachel Bush ZwingmannRachel Bush Zwingmann
Clinical Director at Hill Alcohol and Drug Treatment CenterClinical Director at Hill Alcohol and Drug Treatment Center
Anthony HensonAnthony Henson
Social Services Assistant at Jack Brown Drug/Alcohol Treatment CenterSocial Services Assistant at Jack Brown Drug/Alcohol Treatment Center
Alana AlaspaAlana Alaspa
Substance Use Disorder Counselor at Center For Alcohol And Drug Treatment - Clear PathSubstance Use Disorder Counselor at Center For Alcohol And Drug Treatment - Clear Path