Amanda Martin
Oneonta,AL
Summary
Adaptable professional with experience in cleaning services and hospitality leadership. Strengths include chemical safety, equipment maintenance, and clear communication with clients and staff. Committed to improving service quality, supporting teams, and keeping operations running efficiently.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Cleaning Contractor
Self-employeed
Oneonta, Alabama
01.2026 - Current
- Managed cleaning services for residential and commercial spaces as a self-employed contractor.
- Disinfected bathrooms, kitchens, and high-touch surfaces for private clients.
- Vacuumed carpets, swept floors, and mopped hard-surface areas.
- Removed dust from furniture, fixtures, and vents using approved cleaning products.
- Mixed cleaning solutions and handled equipment safely during service visits.
- Restocked supplies and prepared materials for independent cleaning assignments.
- Coordinated with clients to clarify cleaning requests, access, and schedules.
- Disposed waste and maintained neat, organized work areas.
- Ensured optimal performance of cleaning equipment through regular maintenance.
- Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
- Followed safety protocols while performing tasks such as ladder climbing or chemical handling.
- Scrubbed walls to remove dirt and grime.
- Sanitized all high-touch areas using approved chemicals.
- Provided feedback to supervisors regarding any issues that arose during shifts.
- Addressed customer requests for cleaning services swiftly. to customer requests for cleaning services.
- Performed weekly deep cleanings of restrooms and other common areas.
- Transported heavy materials between job sites using company vehicles.
- Monitored inventory levels of cleaning supplies and restocked shelves as needed.
- Recorded daily activities accurately in logbooks provided by management.
- Ensured all products used were safe for use around children or pets.
Manager
J W Bar & Grille
Oneonta, Alabama
10.2020 - 08.2023
- Supervised bar and kitchen staff scheduling, training, and shift coordination.
- Coached, mentored, and trained team members to elevate job performance and service quality.
- Monitored guest service standards and resolved customer concerns to enhance guest satisfaction during busy service periods.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Evaluated staff performance regularly to ensure service quality, and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw food and beverage inventory, ordering, and stockroom organization.
- Assigned specific tasks to team members based on their strengths. to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to create actionable plans for enhancing service offerings.
Education
Insurance Licience
University of Alabama At Birmingham
Birmingham, AL01-2025
GED -
Jefferson State Community College
Birmingham, AL04-2006
Some College (No Degree) - Accounting
Jefferson State Community College
Birmingham, ALSkills
- Surface disinfection
- Restroom sanitation
- Cleaning protocol adherence
- Chemical safety
- Equipment maintenance and repair
- Cleaning operations oversight
- Inventory tracking and control
- Supply ordering
- Supply organization
- Client coordination
- Client communication
- Client relationship building
- Client service excellence
- Customer feedback response
- Problem solving
- Team coordination
- Staff management
- Teamwork coordination
- Active listening skills
- Communication skills
- Clear communication
Certification
- serve safe manager
- life insurance
Timeline
Cleaning Contractor
Self-employeed
01.2026 - Current
Manager
J W Bar & Grille
10.2020 - 08.2023
Insurance Licience
University of Alabama At Birmingham
GED -
Jefferson State Community College
Some College (No Degree) - Accounting
Jefferson State Community College