Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amanda Martinez

Summary

Hands-on Community Manager known for excellent public relations, conflict resolution and quick decision making . Highly trained professional with passion for working with and for people. Possessing the skills needed to ensure a peaceful, safe community. Looking to tackle new challenges with an organization that appreciates talent in property management.

Overview

15
15
years of professional experience

Work History

Community Manager

Commerce Capital Partners, LLC
02.2022 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Maintained sufficient number of units market-ready for lease.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Kept properties in compliance with local, state and federal regulations.
  • Maximized revenue growth by developing and executing competitive pricing strategies
  • Managed budget development and expense control, ensuring optimal financial performance
  • Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses
  • Reviewed financial forecasts, budget and operational goals.
  • Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
  • Assisted with annual budget creation and managed community according to approved budgeted parameters.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Followed safety protocols to minimize workplace accidents.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Replaced worn or broken parts on machines and equipment.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Improved equipment reliability by implementing preventive maintenance procedures and schedules.
  • Reduced downtime, conducting thorough diagnostics and efficient repairs on malfunctioning equipment.
  • Enhanced workplace safety with comprehensive training programs and adherence to OSHA regulations.
  • Maintained a clean and safe environment for residents with regular groundskeeping tasks, including landscaping and trash removal.
  • Consistently met deadlines for unit turnovers, ensuring minimal vacancy periods for the property management company.
  • Contributed to cost savings through diligent upkeep of equipment, minimizing need for replacements or repairs over time.
  • Delivered excellent customer service while interacting with residents during maintenance visits or responding to inquiries about their requests.

Property Manager's Assistant

4m Properties
08.2020 - 01.2022
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled security deposit refunds.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Kept records of correspondence with residents and tenants.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Explained policies and procedures to tenants and enforced rules.
  • Conducted apartment tours for potential tenants and answered questions about property.

Leasing Manager

REEP Management
04.2019 - 08.2020
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Mentored new leasing agents, providing guidance on community's best practices and improving overall team performance.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Role played various scenarios with teams to build confidence in handling situations.
  • Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions and publications.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Managed daily and weekly marketing and leasing plans.
  • Collected, completed, and processed lease applications.
  • Explained terms of lease and amounts to be paid to tenants.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.

Leasing Consultant

SunRidge Management Group
08.2017 - 04.2019
  • Encouraged prospective tenants to fill out applications after property tours.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Distributed flyers to gain new leads and attract more prospective residents.
  • Checked rental eligibility by following company's verification process.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Leasing Manager

Presidium Management
04.2017 - 06.2017
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Conducted surveys of property market to obtain information on current trends.
  • Provided potential tenants tours of properties.
  • Prepared and submitted monthly tenant visit logs.
  • Received, checked and processed applications for new leases.
  • Increased occupancy through dynamic marketing initiatives.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.

Leasing Specialist/Resident Retention Manager

Presidium Management
02.2015 - 04.2017
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Established professional rapport with all residents, building lasting relationships with people of various ages and from different cultures.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Explained policies and procedures to tenants and enforced rules.
  • Conducted background checks on applicants.
  • Contacted and followed up with tenants on renewal notices.
  • Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
  • Received, checked and processed applications for new leases.

Sales Associate

Ross Dress for Less
10.2014 - 04.2015
  • Assessed customer needs to provide assistance and information on product features.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Collected payments and provided accurate change.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used technology resources to assist customers in locating and selecting items.

Receptionist

Supercuts
07.2008 - 04.2010
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled and confirmed appointments.
  • Maintained business office inventory and equipment by checking stock for needed supplies.

Education

High School Diploma -

Blessed Sacrament Academy
San Antonio, TX
05.2004

Skills

  • CRM Software
  • Yardi
  • LRO
  • Yieldstar
  • Blue moon
  • One site
  • Rent Café
  • Word
  • Excel
  • Resman
  • Knock
  • G5
  • I Love Leasing
  • Budget Variance
  • GL Codes
  • Starnik
  • Account Month Ending
  • I Love Leasing
  • RentMax
  • Yardi Revenue IQ
  • Apartment Ratings
  • Satisfacts
  • Sharepoint
  • Nationwide Evictions
  • Certified in numerous training courses through SAAA and Gracehill
  • Payment Management
  • Daily Operations Management
  • Tenant and Eviction Laws
  • Financial Budgeting and Reporting
  • Leasing and Sales
  • Payment Processing
  • Staff Training
  • Property Inspections
  • Maintenance Knowledge
  • Budget Management
  • Codes Compliance
  • Capital Projects Management

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Community Manager

Commerce Capital Partners, LLC
02.2022 - Current

Property Manager's Assistant

4m Properties
08.2020 - 01.2022

Leasing Manager

REEP Management
04.2019 - 08.2020

Leasing Consultant

SunRidge Management Group
08.2017 - 04.2019

Leasing Manager

Presidium Management
04.2017 - 06.2017

Leasing Specialist/Resident Retention Manager

Presidium Management
02.2015 - 04.2017

Sales Associate

Ross Dress for Less
10.2014 - 04.2015

Receptionist

Supercuts
07.2008 - 04.2010

High School Diploma -

Blessed Sacrament Academy

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Amanda Martinez