AMANDA MARTINEZ
Tucson,AZ
Summary
Reliable and efficient individual with proven Project coordination experience, administrative support and customer service experience, proper phone etiquette skills and maintaining a high degree of confidentiality. Excellent oral and written communication skills; ability to foster teamwork, work independently under minimal or no supervision and work competently in fast paced environments Versatile Project coordination and customer service with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Akumin
01.2024 - 07.2024
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Used Software to maintain electronic patient files, successfully maintaining over Number patient files.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
- Contacted insurance company to verify patient coverage before visit.
Project Coordinator
Suntuity Solar
01.2023 - 01.2024
- Weekly project updates and pipeline reviews to Dealers and their management team.
- Track project progress and updates
- Elevate recurring issues and present solutions
- Work with Account Managers to improve install metrics (Pull through rate and timing)
- PC work and liaised with dealer support, operations, retention, scheduling, and concierge teams to push projects
- Provided metrics based on pipeline review
- Monitored assigned dealer pipelines averaging from 1to 250 projects for over 15-25 dealers
- Maintained new and existing channel sales dealer relationships as well as assisting in CRM training with new reps as needed
- Support account management team fielding dealer request via email, GChat, and via CRM
- Worked with Channel sales to create SOP's, workflows and process improvement
Dealer Support Agent
Suntuity Solar
07.2022 - 01.2023
- Managed Multiple Accounts
- Provided accurate and prompt responses to Dealers and their sales reps who may be in home.
- Assist with gathering information, assessing and fulfilling the dealer needs, and providing education along the way.
- Contributed to the achievement of the service level
- Collaborated with internal and external business partners to provide solutions
- Work together with a team of support agents to ensure Dealers partners needs were being met
- Perform functional Support for specific dealer partners would use while in the home.
- Worked effectively out of excel, sheets, sales force, CRM and multiple lead/sales platforms
- Effective time management, prioritization, communication skills
IT Services Support Specialist
Amazon
01.2020 - 01.2022
- Provides comprehensive technical support to Amazon Corporate employees worldwide
- Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards
- Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved
- Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely
- Informs customer of needed repairs and answers basic questions
- Ensures that customer understands and is satisfied with work completed
- Follow all standard operating procedures (SOP) through the effective use of Knowledge management
- Manage a case count between 15-25 tickets
- Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users
- Assists with activities to triage and escalate any system or network outage to reduce downtime.
Administrative Assistant/Front Desk Clerk
MCCS Semper Fit Base Gym
01.2017 - 01.2018
- Provided customer service, ensured customers checked in, answered phones and resolved problems within my area of authorizations; de-escalated irate customers and referred customers to management to resolve issues out of my control
- Checked in patrons, verified identification cards to ensure authorization to use facilities; schedule appointments for in body personal trainers and coordinated schedules
- Managed records, both physical and automated for physical trainers; entered patron information regarding physical fitness limitations, sessions with physical trainers, fitness plans and goals
- Handled Personal Identifiable Information (PII) while registering individuals requesting extended use of lockers; assisted with the completion of physical records and entered data into electronic records management system and filed physical copies
- Operated cash register, verified register at the beginning of shifts, handled cash, credit cards, reconciled cash drawer at the end of shift and prepared deposits
- Maintained area clean and orderly, washed and stored towels, disinfected equipment and shower areas
- Conducted inventories of vendor merchandise, cleaning supplies, gym equipment, office supplies; ordered merchandise and restocked
- Enforced gym policies rules and regulations in order to ensure the safety and well-being of patrons; prepared accidents and safety violation incident reports.
Education
Cosmetology - Beautician
Elite Cosmetology School
Yucca Valley, CA07.2013
Skills
- Records Management
- Data Entry
- Customer Service
- Phone Etiquette
- Bilingual, English/Spanish
- Multitasking
- Handling Confidential Information
- HIPPA
- Written and Oral Communication Skills
- Technical Aptitude
- Organizational Skills
- Fostering Teamwork
- Problem Solving
- Report Writing
- Attention to Detail
- Utilization Reports
- Persuasive Negotiations
- Sales Activities
- Verbal and Written Communication
- Team Coordination
- Training and Development
- Project Facilitation
Certification
- OSHA
- HAZMAT
- CPR Certified
- Cosmetology State Board License
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Coordinator
Akumin
01.2024 - 07.2024
Project Coordinator
Suntuity Solar
01.2023 - 01.2024
Dealer Support Agent
Suntuity Solar
07.2022 - 01.2023
IT Services Support Specialist
Amazon
01.2020 - 01.2022
Administrative Assistant/Front Desk Clerk
MCCS Semper Fit Base Gym
01.2017 - 01.2018
Cosmetology - Beautician
Elite Cosmetology School
- OSHA
- HAZMAT
- CPR Certified
- Cosmetology State Board License
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