Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amanda Martinez

Houston

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

16
16
years of professional experience

Work History

Driver/Partner

Uber
05.2018 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Transportation Manager

Thomasol Group
05.2018 - 05.2024
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.

Bilingual Customer Service Representative

Anthem BCBS
11.2020 - 03.2023
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Met all call quality standards and daily quotas for first-call resolution.

Administrative Assistant

Relief Network Ministries
02.2015 - 09.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Patient Service Tech/Phlebotomist

Quest Diagnostics
06.2015 - 03.2017
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Patient Service Tech/ Phlebotomist

Lab Corp
03.2010 - 05.2013
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Phlebotomist/Instructer

Clearlake Regional Medical Center
02.2009 - 03.2012
  • Ensured accurate documentation of student progress by diligently recording progress and pertinent information.
  • Developed comprehensive lesson plans, effectively covering all aspects of phlebotomy techniques and best practices.
  • Evaluated student performance through assessments, quizzes, and practical examinations, ensuring mastery of key concepts.
  • Increased student success rates with thorough explanations of procedural steps and detailed demonstrations.
  • Enhanced student comprehension by utilizing interactive and hands-on teaching methods for phlebotomy procedures.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

Education

GED -

College of The Mainland
Texas City, TX
05-2010

Skills

  • Route planning
  • GPS navigation
  • Traffic law adherence
  • Customer service
  • Multitasking
  • Problem solving
  • Team management
  • Conflict resolution
  • Time management
  • Communication skills
  • Data entry
  • Safety protocols

Languages

Spanish
Native or Bilingual
Hindi
English
Native or Bilingual

Timeline

Bilingual Customer Service Representative

Anthem BCBS
11.2020 - 03.2023

Driver/Partner

Uber
05.2018 - Current

Transportation Manager

Thomasol Group
05.2018 - 05.2024

Patient Service Tech/Phlebotomist

Quest Diagnostics
06.2015 - 03.2017

Administrative Assistant

Relief Network Ministries
02.2015 - 09.2020

Patient Service Tech/ Phlebotomist

Lab Corp
03.2010 - 05.2013

Phlebotomist/Instructer

Clearlake Regional Medical Center
02.2009 - 03.2012

GED -

College of The Mainland

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Amanda Martinez