Amanda Martinez

Billing Clerk/ Accounts Receibable

Electrical District No 4

02.2013 - Current

Executed billing tasks and recorded information in company databases.
Verified accuracy of billing data and corrected discrepancies.
Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Handled account payments and provided information regarding outstanding balances.
Interacted with customers to resolve billing disputes and respond to inquiries.
Monitored outstanding invoices and performed collections duties.
Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
Managed invoicing and payment processing operations.
Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
Processed customer invoices, credit memos and payments within established timelines.
Maintained detailed records of customer payments and billing adjustments.
Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
Generated daily, weekly and monthly reports for billing department.
Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
Entered and maintained billing information in company internal databases for accessibility.
Enhanced departmental understanding of regulatory compliance issues related to billing practices.
Increased customer satisfaction by resolving billing inquiries and disputes promptly.
Supported accounts receivable by reconciling billing discrepancies, enhancing financial accuracy.
Developed custom billing solutions for complex accounts, ensuring client needs were met with precision.
Enhanced team productivity by training new staff on billing software and procedures.
Encoded and canceled checks using bank machines.
Processed vendor and supplier payments on weekly basis.
Created improved filing system to maintain secure client data.
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Processed payment via telephone and in person with focus on accuracy and efficiency.
Collaborated with customers to resolve disputes.
Kept vendor files accurate and up-to-date to expedite payment processing.
Maintained accurate records of customer payments.
Responded to customer concerns and questions on daily basis.
Achieved significant reduction in outstanding receivables by implementing effective follow-up strategies on overdue accounts.