Amanda Martinez
San Antonio,TX
Summary
Change management professional prepared to drive impactful transformations. Extensive experience in leading business change, fostering collaboration, and ensuring seamless transitions. Valued for reliability and adaptability, with strong skills in technical writing, risk identification, and stakeholder engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bank Regulatory Change Management Lead
USAA Federal Savings Bank
11.2024 - Current
- Support Bank Business Risk & Controls first line of defense with the review of state and regulatory changes to assess business impact.
- Work closely with business partners, leadership, and second line of defense to review processes and procedures for various Bank lines of business to ensure adherence to regulatory change requirements.
- Identify process gaps and govern implementation action plans to ensure all risks are adequately mitigated within allotted SLOs.
- Review high-level business requirements (HLBRs) for material impact or applicability.
- Validate and evidence any changes required to Process, Risk, and Controls Inventory (PRCI) resulting from state/regulatory changes.
Bank Policy & Procedures Lead
USAA Federal Savings Bank
03.2016 - 11.2024
- Support the organization and its members through the development and publication of Bank-wide governance documents to the knowledge repository (to include desktop procedures, governance procedures, policies, and standards).
- Maintain ownership and oversight of 2000+ desktop procedures.
- Work closely with business partners, leadership, and third parties to meet standard and rush SLO deadlines.
- Ensure that desktop procedures meet regulatory and Bank compliance requirements.
- Engage executive management, control partners, and/or second line of defense for document reviews and approvals as needed.
- Identify trends and risks to mitigate member harm, financial loss, and reputational damage.
- Prepare monthly reporting on team performance for executive management.
- Monitor annual recertification adherence reporting to ensure processes and procedures remain current and in accordance with Bank requirements.
- Analyze issues to provide resolutions with a focus on business mission to ensure objectives are met.
- Manage the execution and delivery of various projects in parallel and adjust priorities quickly based on changing business needs.
- Effectively facilitate team meetings, huddles, and coaching through various channels of communications.
- Exhibit exemplary decision-making skills related to complex process exceptions.
- Guide team members through moderate to complex scenarios to promote empowerment and self-sufficiency within the applicable job role and responsibilities.
- Perform quarterly quality reviews to ensure adherence goals are met and provide actionable feedback on deficiencies identified.
Skills
- Risk Management
- Change management methodologies
- Governance/Oversight
- Regulatory Compliance
- Time management
- Capacity and Strategic Planning
- Relationship building
- Procedure compliance
- Training and coaching
Certification
- Certificate in Business Writing, University of Texas at San Antonio, 2015
- Certificate in Compliance Essentials, American Bankers Association, 2025
- Certificate in Deposit Compliance for Compliance Professionals, American Bankers Association, 2025
Timeline
Bank Regulatory Change Management Lead
USAA Federal Savings Bank
11.2024 - Current
Bank Policy & Procedures Lead
USAA Federal Savings Bank
03.2016 - 11.2024
Similar Profiles
S. Yolanda SummersS. Yolanda Summers
AML/KYC Analyst II at USAA Federal Savings BankAML/KYC Analyst II at USAA Federal Savings Bank
Jason WeahJason Weah
Banking Specialist at USAA Federal Savings BankBanking Specialist at USAA Federal Savings Bank
Melainie BrandonMelainie Brandon
Member Advocacy Advisor at USAA Federal Savings BankMember Advocacy Advisor at USAA Federal Savings Bank