Summary
Work History
Education
Skills
LANGUAGES
WORK AUTHORIZATION
Timeline
Generic

Amanda Martinez

Visalia

Summary

Restoration professional with proven ability to manage and execute complex restoration projects. Adept in deploying industry-standard techniques to restore properties to their original state. Focused on team collaboration and delivering high-quality results, while being flexible and reliable to meet changing needs. Skilled in using restoration equipment and maintaining safety standards, valued for thoroughness and reliability.

Work History

Water and Fire restoration technician

ServiceMaster by Benevento
01.2024 - 09.2025
  • Implemented proper containment procedures to prevent cross-contamination during restoration projects
  • Executed efficient demolition of damaged materials including drywall, flooring, insulation, and cabinetry
  • Followed industry best practices for health and safety protocols while working on hazardous sites with potential biohazards or structural instability
  • Assisted in packing out contents from affected properties for cleaning or storage purposes
  • Assisted in the packing and unpacking of contents during the restoration process, ensuring proper handling and care
  • Provided on-call emergency response services, promptly addressing urgent restoration needs
  • Adhered to company policies, industry regulations, and safety guidelines at all times
  • Operated advanced equipment for water extraction and damage restoration
  • Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment
  • Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.

CGR

Buffalo Wild Wings
02.2018 - 11.2018
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing table turnover and guest flow.
  • Coordinated with kitchen and wait staff to streamline service efficiency.
  • Assisted in training new hosts on operational procedures and customer service standards.
  • Handled customer inquiries and complaints, enhancing overall guest satisfaction.
  • Monitored dining area for cleanliness and readiness, maintaining high standards of hospitality.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Checked in with servers to confirm preparedness before seating customers.

Host/Restaurant Hostess

Denny's
01.2017 - 12.2017
  • Welcomed and seated guests in a timely manner, ensuring smooth customer flow.
  • Managed waitlist effectively, optimizing seating arrangements during peak hours.
  • Communicated menus and specials to guests, enhancing overall dining experience.
  • Collaborated with kitchen staff to coordinate orders and ensure prompt service.
  • Resolved customer inquiries and concerns, maintaining high satisfaction levels.
  • Conducted regular cleaning and maintenance of host stand and dining area for cleanliness.
  • Monitored dining room ambiance, adjusting lighting and music to enhance guest comfort.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Education

High school diploma -

Tulare Technical Preparatory High School
Tulare, California, United States
01.2011

Skills

  • Water damage restoration
  • Structure tear-down
  • Fire damage restoration
  • Air scrubbing
  • Air mover usage
  • Trauma scene cleanup
  • Pack-out services
  • Content cleaning
  • Debris removal
  • Quality assurance
  • Smoke removal
  • Power tools operations
  • Dehumidification equipment
  • Time management
  • Attention to detail

LANGUAGES

English - Intermediate

WORK AUTHORIZATION

  • I am authorized to work in the following countries:
  • United States

Timeline

Water and Fire restoration technician

ServiceMaster by Benevento
01.2024 - 09.2025

CGR

Buffalo Wild Wings
02.2018 - 11.2018

Host/Restaurant Hostess

Denny's
01.2017 - 12.2017

High school diploma -

Tulare Technical Preparatory High School

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Amanda Martinez