Amanda Marty
Orlando,FL
Summary
Motivated and detail-oriented individual with a strong desire to leverage academic knowledge in pursuit of a career as a Registered Behavioral Technician. Seeking an entry-level position to build a solid foundation of knowledge through hands-on experience. Committed to delivering personalized psychological support to individuals in need.
Overview
6
6
years of professional experience
Work History
Key Holder
Shore Brand
10.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Sales Associate
LoveSac
01.2024 - 01.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Ticket Sales Representative
Universal Orlando Resorts
04.2023 - 01.2024
- Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Communicated with team members and management to obtain current information on venue attractions and related logistics.
- Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
Sales Associate
Walt Disney World Company
07.2022 - 05.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
4th Key Manager
Pet Supermarket Inc.
01.2021 - 07.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Sales Associate
Mattress Firm
05.2019 - 01.2021
- Promoted and up-sold products and services to meet needs of customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FL05-2024
Associate of Science - Clinical Psychology
University of Central Florida
Orlando, FL12.2023
Skills
- Educational Sales
- Customer Needs Assessment
- POS System Operations
- Verbal and Written Communication
- Stocking and Receiving
- Training and mentoring
Timeline
Key Holder
Shore Brand
10.2024 - Current
Sales Associate
LoveSac
01.2024 - 01.2025
Ticket Sales Representative
Universal Orlando Resorts
04.2023 - 01.2024
Sales Associate
Walt Disney World Company
07.2022 - 05.2023
4th Key Manager
Pet Supermarket Inc.
01.2021 - 07.2022
Sales Associate
Mattress Firm
05.2019 - 01.2021
Associate of Science - Clinical Psychology
University of Central Florida
Bachelor of Science - Clinical Psychology
University of Central Florida