Summary
Overview
Work History
Education
Skills
Timeline
Manager

Amanda Mason

Guntersville,AL

Summary

Dynamic manager with a proven track record at Healthcare Services Group, enhancing customer satisfaction and team performance through effective conflict resolution and staff training. Skilled in budget management and decision-making, I foster a safe and organized environment while driving operational efficiency and profitability.

Overview

15
15
years of professional experience

Work History

Manager

Healthcare Services Group
02.2011 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

JB Pennington
Blountsville, AL
05.2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development

Timeline

Manager

Healthcare Services Group
02.2011 - Current

JB Pennington

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Amanda Mason