Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Massman

Accounting Manager / Human Resources
Carsonville,MI

Summary

Accomplished Account Manager with over 15 years at Lakeview Hills Country Club, excelling in customer relationship management and office management. Expert in driving client satisfaction and streamlining operations, evidenced by skillful handling of accounts payable/receivable and fostering teamwork. Achieved significant improvements in account receivability, minimizing bad debts through strategic relationship building and meticulous documentation.

Overview

15
15
years of professional experience

Work History

Account Manager

Lakeview Hills Country Club
Lexington, Michigan
08.2009 - 12.2024
  • Dedicated office manager with 15 years of experience in customer service, accounting, and human resources. Proven in managing multiple areas of business, including scheduling, training, and reconciliation of accounts. Skills in office management to event planning, striving to work together as a team to run the business to its very best potential.
  • Operated register, handled cash and processed credit card transactions, balanced reports
  • Collaborated with marketing team to develop promotional materials for clients.
  • Prepared monthly financial statements for each account.
  • Produced sales documents, finalized deals and filed records.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Attended trade shows and conferences as a representative of the company.
  • Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.

Education

High School Diploma -

Sandusky High School
Sandusky, MI
06-2000

Skills

  • Accounts payable/receivable
  • Customer relationship management (CRM)
  • Sales reporting
  • Complaint management
  • Sales forecasting
  • Coordinating documents
  • Event planning
  • Account management
  • Documentation and reporting
  • Teamwork and collaboration
  • Schedule management
  • Staff management
  • Customer relationships
  • Safety procedures
  • Customer service
  • Shift scheduling
  • Employee onboarding
  • Relationship building
  • Email management
  • Mail handling
  • Multi-line phone systems
  • Reporting and documentation
  • Supplies ordering
  • Office management
  • Employee supervision
  • Honest and ethical
  • Bookkeeping
  • Client communication

References

References available upon request.

Timeline

Account Manager

Lakeview Hills Country Club
08.2009 - 12.2024

High School Diploma -

Sandusky High School

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Amanda MassmanAccounting Manager / Human Resources