Amanda Matonic

• Coordinate meetings, schedules, and internal communications to support daily office operations
• Manage and oversee the returns process, ensuring accurate tracking, documentation, and timely resolution
• Maintain organized records and documentation to support operational efficiency and compliance
• Communicate with internal teams to investigate return issues and ensure proper resolution
• Personally recreated and improved the returns tracking system, increasing organization, efficiency, and workflow reliability

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.

• Managed client scheduling and appointment coordination for personal training sessions and consultations
• Maintained ongoing client relationships while supporting membership sales and program enrollment
• Coordinated communication between trainers, clients, and management to ensure smooth scheduling and service delivery
• Addressed client questions, resolved account issues, and provided customer support in a fast-paced environment
• Assisted in onboarding new clients and explaining program offerings, contracts, and scheduling procedures

• Coordinated daily classroom schedules, activities, and administrative tasks to support instructors and ensure smooth operations

• Communicated with teachers, parents, and staff to relay updates and assist with student-related matters

• Maintained organized records and documentation for student activities and classroom operations

• Assisted with classroom supervision and supported educational programming for elementary students

• Managed billing inquiries and account updates for 200+ commercial insurance clients, ensuring accurate documentation and timely issue resolution

• Coordinated client communications, responding to high volumes of phone and email inquiries while maintaining professionalism and efficiency

• Maintained organized records and account documentation within internal CRM systems

• Assisted insurance agents with administrative support, client onboarding, and policy updates

• Managed front office operations including client reception, scheduling, and directing inquiries to appropriate agents