Amanda Matthews
Houston,TX
Summary
Professional with strong background in office administration, adept at managing multiple tasks and ensuring smooth daily operations. Proven track record in enhancing team collaboration and achieving results in fast-paced environments. Skilled in document management, scheduling, and customer service, with flexible approach to meet changing needs. Known for reliability and results-driven mindset, fostering productive and cohesive work atmosphere.
Overview
13
13
years of professional experience
Work History
Office Services Specialist
DocuSystems Management Services
10.2023 - Current
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Used scanner and Adobe Acrobat to scan and edit important documents into Netdocuments and file in Juris.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Accomplished seamless office relocations while minimizing downtime during the transition process through careful planning and execution of tasks.
- Ensured accurate recordkeeping by diligently updating databases, spreadsheets, and physical files.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answered calls to address customer inquiries, confirm appointments.
- Safeguarded sensitive information via proper handling of confidential documents according to established guidelines.
- Streamlined front desk operations with enhanced phone etiquette, greeting visitors warmly upon arrival.
- Distributed incoming mail from shipments, couriers and postal delivery to three departments within organization.
- Supported colleagues in daily administrative tasks when needed including data entry or report generation.
- Enhanced office efficiency by streamlining document management systems and implementing digital filing solutions.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Operated Pitney Bowes and Quadient postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail.
- Contributed to team success with efficient task delegation, prioritization, and project coordination.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Promoted a positive work environment by maintaining clean and organized common areas for employee use.
- Efficiently managed time-sensitive projects using project management tools, ensuring timely completion and quality results.
- Managed incoming mail distribution while also overseeing outgoing shipments to ensure timely deliveries.
Mail and Scanning Service Specialist
IST Management Services
01.2022 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Inspected equipment to diagnose operational issues.
- Handling and scanning time-sensitive mail, material, confidential legal forms, and urgent packages
- First point of contact with FEDEX, Accounts Receivable, Accounts Payable, Titles and Contracts
- Drive to associated Houston locations for mail pick-ups, and deliveries utilizing company vehicle
- Maintaining documentation, logs and data recorded in system
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Managed service specialist team, fostering a positive work environment and encouraging teamwork to achieve desired results.
Warehouse Associate
Amazon
12.2021 - 01.2022
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Sorting out shipments and preparing deliveries for customers
- Experience with pallet jacks, dollies, and hand trucks
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Consistently lifted materials weighing as much as 50 pounds.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Flex Driver
Amazon Flex
10.2021 - 12.2021
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Utilized navigation tools for efficient route planning, minimizing delays due to traffic or road closures.
- Resolved delivery issues proactively by communicating with customers and providing updates on estimated arrival times.
- Adapted quickly to changes in delivery routes or assignments, demonstrating flexibility in meeting business needs.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed on-time deliveries by choosing best and most efficient routes.
- Followed all relevant traffic laws and safety regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Provided feedback to management about route efficiencies or obstacles encountered during daily activities; this led to improved processes for all Flex Drivers.
Waitress/Host/To-Go Specialist/Bartender/Kitchen Line
Darden Restaurant, Cheddar’s Scratch Kitchen
04.2013 - 10.2021
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Librarian Clerk
Theodore R Jones Library
03.2012 - 02.2013
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Assisted library patrons with resolving computer problems.
- Catalogued and organized books, materials and other documents for proper library management.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Provided expert instruction on using print and electronic resources during one-on-one consultations or group workshops.
Education
High School Diploma -
West Brook Sr High School
Beaumont, TXLamar University -
Lamar University
Skills
- File Management
- Legal Filing
- Customer Service
- Adobe Acrobat expert
- Document Scanning and Filing
- Document Review
- Clerical Support
- Digital File Management
- Positive Attitude
- Filing and data archiving
- Multi-line phone proficiency
- File Maintenance
- Mail Management
- Computer Proficiency and Microsoft Office
Personal Information
Work Permit: Authorized to work in the US for any employer.
Timeline
Office Services Specialist
DocuSystems Management Services
10.2023 - Current
Mail and Scanning Service Specialist
IST Management Services
01.2022 - Current
Warehouse Associate
Amazon
12.2021 - 01.2022
Flex Driver
Amazon Flex
10.2021 - 12.2021
Waitress/Host/To-Go Specialist/Bartender/Kitchen Line
Darden Restaurant, Cheddar’s Scratch Kitchen
04.2013 - 10.2021
Librarian Clerk
Theodore R Jones Library
03.2012 - 02.2013
High School Diploma -
West Brook Sr High School
Lamar University -
Lamar University
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