Amanda Mauldin
Siler City,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Medical Assistant Apprentice
UNC Health Care
Chapel Hill, NC
08.2023 - Current
- Performed administrative duties such as scheduling appointments, filing paperwork, and ordering medical supplies.
- Prepared laboratory specimens for testing.
- Collected vital signs such as temperature, pulse rate, blood pressure, height, weight, and respiration rates.
- Documented patient information in electronic medical records system.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Performed basic laboratory tests including urinalysis and fecal occult blood tests.
- Assisted with minor procedures such as suture removal and wound dressing changes.
- Answered telephones in a professional manner to respond to inquiries from patients or other healthcare professionals.
- Greeted patients upon arrival for their appointments and provided them with necessary paperwork.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Prepared treatment rooms for patient examinations.
Guest Services Associate
UNC Health Care
Chapel Hill , NC
05.2022 - Current
- Provided guests with positive experience and professional impression.
- Collaborated with customer service team to provide exceptional assistance to guests.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Built and maintained productive relationships with employees.
AGM
Days Inn Hotel
Haw River , NC
04.2015 - 05.2022
- Oversaw daily workloads and workflow for smooth operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Scheduled appointments and maintained and updated appointment calendars.
Cashier
Wendys Restaurant
Siler City , NC
09.2013 - 03.2014
- Used suggestive selling techniques to promote add-on sales.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Sage Academy Charter School
Siler City 06.2013
Some College (No Degree) - Medical Assisting
Cccc
Sanford, NCSkills
- Supervision & Leadership
- Basic Math
- Conflict Resolution
- Planning & Organizing
- Computer Skills
- Guest Orientation
Timeline
Medical Assistant Apprentice
UNC Health Care
08.2023 - Current
Guest Services Associate
UNC Health Care
05.2022 - Current
AGM
Days Inn Hotel
04.2015 - 05.2022
Cashier
Wendys Restaurant
09.2013 - 03.2014
High School Diploma -
Sage Academy Charter School
Some College (No Degree) - Medical Assisting
Cccc