Amanda May
Henderson,NV
Summary
To serve as an asset to the company with a positive attitude and commitment to teamwork & excellence. To apply, add to and improve upon the skills I've obtained as a well-rounded and high quality performer.
Overview
5
5
years of professional experience
Work History
Contact Center Representative
Pacific Dental Services
05.2024 - 02.2025
- Responsible for representing and assisting various medical practices with scheduling/cancelling patient appointments along with call screening, taking messages for the offices and initiating after-hour ER protocols
- As the 1st line of contact for many New Patients, I was responsible for verifying their insurance prior to scheduling, promoting New Patient specials and determining the best appointment type for every patient based on their specific needs.
- Carefully following office specifications which were written out on every office page.
- Maintaining office integrity by not revealing myself as a call center associate, but rather as "Office Support" whenever I was unable to answer clinical questions.
- Working with my team to meet goals of offering PPE (perfect patient experience) and to effectively bring down the queue (call volume) during busy hours by working overtime and engaging in our team motivational group chat & monthly team competitions.
Social Media Specialist
Multipure
12.2020 - 06.2022
- Researching, writing, creating and publishing content for Multipure’s social media platforms (Instagram and Facebook) with the intention to spread brand awareness and boost sales
- Using product knowledge, customer reviews, current events, data on water testing, etc
- To build campaigns
- Actively researching our direct and indirect competitors to get to know their services and how ours differ
- With this knowledge, I am able to establish our unique branding to ensure that our products, services and mission stand out to consumers
Administrative Assistant
Multipure
02.2020 - 08.2020
- Supported the Director of Administration by creating and maintaining physical and electronic filing systems
- Covered breaks for the front desk receptionist
- Responsibilities included answering calls, greeting visitors, and distributing mail for each department
- Scheduling appointments for maintenance and services needed for the building
- Prepared communications such as memos, companywide emails, invoices, reports and other forms of correspondence
- Help plan and coordinate company events (holiday parties, volunteer opportunities, etc
Education
Facebook Ads & Facebook Marketing MASTERY, Instagram Marketing 2021: Hashtags, Live, Stories, Ads & More, Instagram Marketing 2021: Complete Guide To Instagram Growth
Udemy
01.2021
Pasadena City College
01.2016
Central New Mexico Community College
01.2015
High School Diploma -
John Marshall High School
01.2012
Skills
- Bilingual (English/Spanish)
- Customer service
- Communication
- Writing
- Organizational skills
- Zoom
- Teams
- Microsoft Office
- Computer skills
- Order processing
- Problem resolution
- Independent work
- Teamwork and collaboration
- Versatile environments
- Problem-solving skills
- Data entry
- Account updating
- Appointment scheduling
- Training experience
- Inbound phone calls
- Account management
- Payment processing
Timeline
Contact Center Representative
Pacific Dental Services
05.2024 - 02.2025
Social Media Specialist
Multipure
12.2020 - 06.2022
Administrative Assistant
Multipure
02.2020 - 08.2020
Pasadena City College
Central New Mexico Community College
High School Diploma -
John Marshall High School
Facebook Ads & Facebook Marketing MASTERY, Instagram Marketing 2021: Hashtags, Live, Stories, Ads & More, Instagram Marketing 2021: Complete Guide To Instagram Growth
Udemy