Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Mayo

Program Therapist
Issaquah,WA

Summary

Meticulous with a strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Program Therapist

Eating Recovering Center
Bellevue, WA
01.2023 - Current
  • Helped clients work through emotional and psychological issues in group therapy sessions.
  • Provided crisis intervention to support clients during times of urgent need.
  • Introduced meditation, guided imagery, breathing techniques, and multiple therapeutic modalities to patients and families.
  • Supported clients in developing coping skills to help patients manage life challenges and difficulties.
  • Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
  • Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
  • Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.

Bayhost Server

TopGolf
Renton, WA
08.2022 - 11.2022
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Child Care Provider

Personal And Organization-based Care
Seattle, WA
01.2006 - 03.2020
  • Met with parents about daily activities, positive developments, and issues.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Planned and guided age-appropriate tasks like reading, art, and music.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.

Patient Care Technician

Overlake Hospital
Bellevue, WA, West
09.2019 - 09.2020
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Collected and transported specimens to prepare for lab testing.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Front Desk Coordinator

Au Courant Salon
Mercer Island, WA
05.2017 - 03.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used ProSolutions software to maintain and update records and schedule appointments in computer system.
  • Entered and updated sensitive customer information during check-ins and appointments.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Ran end-of-day reports and batches and notified management of necessary corrections and resolutions.

Education

M.D. -

University of Washington School of Medicine
06.2021 - 03.2022

Certified Nursing Assistant Program -

Bellevue College
01.2017 - 06.2017

Bachelor of Arts - Psychology, Philosophy

University of Washington
09.2014 - 06.2016

Bachelor of Arts -

Santa Clara University
09.2013 - 06.2014

High School Diploma -

Skyline High School
Sammamish, WA
09.2009 - 06.2013

Skills

Problem solving techniques

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Certification

CPR/BLS

Timeline

Program Therapist

Eating Recovering Center
01.2023 - Current

Bayhost Server

TopGolf
08.2022 - 11.2022

CPR/BLS

08-2021

M.D. -

University of Washington School of Medicine
06.2021 - 03.2022

Patient Care Technician

Overlake Hospital
09.2019 - 09.2020

Front Desk Coordinator

Au Courant Salon
05.2017 - 03.2018

Certified Nursing Assistant Program -

Bellevue College
01.2017 - 06.2017

Bachelor of Arts - Psychology, Philosophy

University of Washington
09.2014 - 06.2016

Bachelor of Arts -

Santa Clara University
09.2013 - 06.2014

High School Diploma -

Skyline High School
09.2009 - 06.2013

Child Care Provider

Personal And Organization-based Care
01.2006 - 03.2020

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