Amanda Mayo
Program Therapist
Issaquah,WA
Summary
Meticulous with a strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Program Therapist
Eating Recovering Center
Bellevue, WA
01.2023 - Current
- Helped clients work through emotional and psychological issues in group therapy sessions.
- Provided crisis intervention to support clients during times of urgent need.
- Introduced meditation, guided imagery, breathing techniques, and multiple therapeutic modalities to patients and families.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
Bayhost Server
TopGolf
Renton, WA
08.2022 - 11.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Child Care Provider
Personal And Organization-based Care
Seattle, WA
01.2006 - 03.2020
- Met with parents about daily activities, positive developments, and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and guided age-appropriate tasks like reading, art, and music.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Patient Care Technician
Overlake Hospital
Bellevue, WA, West
09.2019 - 09.2020
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Collected and transported specimens to prepare for lab testing.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Front Desk Coordinator
Au Courant Salon
Mercer Island, WA
05.2017 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used ProSolutions software to maintain and update records and schedule appointments in computer system.
- Entered and updated sensitive customer information during check-ins and appointments.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Ran end-of-day reports and batches and notified management of necessary corrections and resolutions.
Education
M.D. -
University of Washington School of Medicine
06.2021 - 03.2022
Certified Nursing Assistant Program -
Bellevue College
01.2017 - 06.2017
Bachelor of Arts - Psychology, Philosophy
University of Washington
09.2014 - 06.2016
Bachelor of Arts -
Santa Clara University
09.2013 - 06.2014
High School Diploma -
Skyline High School
Sammamish, WA 09.2009 - 06.2013
Skills
Problem solving techniques
Certification
CPR/BLS
Timeline
Program Therapist
Eating Recovering Center
01.2023 - Current
Bayhost Server
TopGolf
08.2022 - 11.2022
CPR/BLS
08-2021
M.D. -
University of Washington School of Medicine
06.2021 - 03.2022
Patient Care Technician
Overlake Hospital
09.2019 - 09.2020
Front Desk Coordinator
Au Courant Salon
05.2017 - 03.2018
Certified Nursing Assistant Program -
Bellevue College
01.2017 - 06.2017
Bachelor of Arts - Psychology, Philosophy
University of Washington
09.2014 - 06.2016
Bachelor of Arts -
Santa Clara University
09.2013 - 06.2014
High School Diploma -
Skyline High School
09.2009 - 06.2013
Child Care Provider
Personal And Organization-based Care
01.2006 - 03.2020