Amanda Mazzei
Honolulu,HI
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Account Administrator
JVIC Industrial - Zachary Company
2018.01 - 2024.11
- Coded and performed data entry for 100+ invoices daily
- Prepared and approved vendor invoices, maintaining detailed records of all transactions in Microsoft Excel
- Organized checks and financial records, guaranteeing timely and accurate vendor payments
- Collaborated with vendors on invoicing errors, saving an average of $10,000 in overpayments annually.
- Streamlined account management processes by implementing efficient organizational systems.
- Reduced invoice discrepancies through diligent review and reconciliation of accounts.
- Enhanced client satisfaction with timely resolution of inquiries and effective communication.
- Assisted in the development of financial reports for improved decision-making and budgeting.
Customer Service Specialist
Paia Fish Market Waikiki-Kailua
2018.01 - Current
- Maintains high standards of customer service during fast-paced, dynamic operations
- Communicates clearly and effectively with coworkers and management, collaborating to prioritize customer satisfaction
- Mastered point-of-service (POS) computer system for efficient, automated order taking
- Leads training and coordinates scheduling with team members to ensure seamless service.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Restaurant Concierge
Marriott Hotels - Arancino Di Mare
2018.01 - 2020.01
- Managed credit transactions and currency quickly and accurately
- Built loyal clientele through engaging and respectful interactions
- Assisted management with inventory control and stock ordering, maintaining all databases required to assure operational success
- Followed necessary procedures for safe food preparation, assembly, and presentation.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
Administrative Assistant
Interventional Pain Specialist
2013.01 - 2017.01
- Managed all front-office activities to optimize facility workflow and patient management
- Provided comprehensive administrative support to clinic and office leaders - including appointment management, billing/collections and client relations
- Created and organized confidential patient files and electronic health records (EHR)
- Maintained and updated all client and doctor appointment schedules on a daily basis.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
High School Diploma -
Clear Lake High School
Houston, TX2013
Some College (No Degree) -
Blinn College
Brenham, TXSkills
- Financial Forecasting
- Payroll Processing
- Expense Tracking
- Invoice Processing
- Industry Knowledge
- Customer Service
- Organization & Time Management
Timeline
Account Administrator
JVIC Industrial - Zachary Company
2018.01 - 2024.11
Customer Service Specialist
Paia Fish Market Waikiki-Kailua
2018.01 - Current
Restaurant Concierge
Marriott Hotels - Arancino Di Mare
2018.01 - 2020.01
Administrative Assistant
Interventional Pain Specialist
2013.01 - 2017.01
High School Diploma -
Clear Lake High School
Some College (No Degree) -
Blinn College
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