Amanda Mcadoo
Roxboro,NC
Summary
Accomplished Assistant Manager at Neb King Inc, adept in POS System proficiency and fostering team leadership. Excelled in enhancing customer satisfaction and streamlining operational processes, leading to a significant increase in sales growth. Demonstrates exceptional skills in customer service and inventory management, contributing to improved efficiency and profitability.
Overview
25
25
years of professional experience
Work History
Lead Cashier
Walmart
01.2024 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Educated employees on register use, merchandising, and customer service.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Maintained stock to meet expected customer demand.
- Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Contributed to team success by consistently meeting or exceeding sales targets set by management.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
- Maximized employee productivity through effective scheduling and workload distribution, reducing stress among staff members.
- Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
- Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored areas for security issues and safety hazards.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Team Leader
Family Dollar
03.2021 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Developed and executed training programs that significantly improved team skills and morale.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Assistant Manager
Neb King Inc
05.1999 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Enhanced team productivity by streamlining operational processes.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Improved operational efficiency by adopting new technology for inventory management.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Education
GED -
Piedmont Community College
Roxboro, NC12.2000
Skills
- Training and coaching
- Training and mentoring
- Customer Assistance
- Point of sale operation
- Cash Handling
- Manager support
- Cashier training
- Workplace Safety
- Issue Resolution
- Dependability
- Cash Drawer Reconciliation
- Upselling strategies
- Workflow Coordination
- Tactfulness
- Dispute Mediation
- Store Policies Enforcement
- Schedule Coordination
- Visual Merchandising
- Opening and closing procedures
- Staff Training
- Sales expertise
- Employee Scheduling
- Cash handling expertise
- Cash Register Maintenance
- POS System proficiency
- POS System Operation
- Staff Mentoring
- Deposit Preparation
- Positive Attitude
- Team Leadership
- Customer Service
- Adaptability and Dependability
- Transaction Approvals
- Store Opening and Closing
- Flexible Schedule
- Policy Enforcement
- Punctual and Reliable
- POS System
- Heavy Lifting
- Product restocking
- Cash Register Operation
- Shift Scheduling
- New Hire Training
- Transaction Management
- Online Order Picking
- Loss Prevention
- Cycle Counts
- Money Handling
- Team Management
- Merchandise Stocking
- Coaching and Mentoring
- POS Systems
- Fraud prevention
- Retail Merchandising
- Merchandise zoning
- Safety rules
- Merchandising guidelines
- Procedure Enforcement
- Report Generation
- Problem-Solving
- Reliable and Responsible
- Product Knowledge
- Coin and Currency Counting
- Customer Relations
- Customer Transactions
- Cooperative Attitude
- Merchandise Restocking
- Microsoft Office
- Till Counting
- Drawer management
- Total Sales Reconciliation
- Relationship Building
- Purchase assistance
- Team Collaboration
- Order Taking
- Liquor Law Compliance
- Retail Operations
- Payment Processing
- Inventory Management
- Work Task Prioritization
- Liquor regulations and compliance
- Cash register systems
- Transaction Balance Sheets
- Shipment Procedures
- Product Location
- Accounting Software
- Refunds and exchanges
- Total Payment Calculation
- Payment Collection
- Bank Deposits
- Credits and Refunds
- Call Response and Transfer
- Creative Thinking
- Currency counting
- Price Identification
- Inventory Stocking
- Bookkeeping Software
- Store merchandise stocking
- Ticket Sales
Timeline
Lead Cashier
Walmart
01.2024 - Current
Team Leader
Family Dollar
03.2021 - 01.2024
Assistant Manager
Neb King Inc
05.1999 - 08.2021
GED -
Piedmont Community College