Amanda McBride
Hope,AR
Summary
Experienced with patient care coordination and management. Utilizes effective communication and strategic planning to ensure optimal patient outcomes. Track record of building strong relationships with patients and healthcare teams to deliver high-quality care.
Overview
7
7
years of professional experience
Work History
Care Manager Administrator
Right at Home
Texarkana, AR
11.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Enhanced team performance with regular training sessions on care management best practices.
- Optimized resource allocation to meet patient needs more effectively, ensuring high-quality care.
- Improved patient satisfaction with empathetic communication and attentive follow-up on care plans.
- Reduced hospital readmission rates by implementing effective care transition strategies.
- Coordinated with healthcare professionals to ensure integrated support, improving patient outcomes.
- Conducted comprehensive assessments to identify patient needs, facilitating targeted support.
Area Director
Right at Home
Texarkana, TX
04.2024 - 10.2024
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
Case Manager
Right at Home
Texarkana, TX
04.2023 - 04.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Business Development Representative
Right at Home
Texarkana, TX
01.2023 - 04.2023
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
Activity Director
Hope Haven Assisted Living
Hope, AR
03.2021 - 12.2022
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
Billing Specialist
Nevada County Ambulance Service
Prescott, AR
08.2018 - 02.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
Activity Director
Arkansas Health Care Association
Online 10-2022
Certified Nursing Assistant - Certified Nursed Aide
UACCH
Hope, AR01-1996
High School Diploma -
Greenville High
Greenville TX05-1993
Skills
- Individualized Care Strategy
- Case assessments
- Clinical documentation
- Service coordination
Timeline
Care Manager Administrator
Right at Home
11.2024 - Current
Area Director
Right at Home
04.2024 - 10.2024
Case Manager
Right at Home
04.2023 - 04.2024
Business Development Representative
Right at Home
01.2023 - 04.2023
Activity Director
Hope Haven Assisted Living
03.2021 - 12.2022
Billing Specialist
Nevada County Ambulance Service
08.2018 - 02.2021
Activity Director
Arkansas Health Care Association
Certified Nursing Assistant - Certified Nursed Aide
UACCH
High School Diploma -
Greenville High