Amanda McCall
Summary
Award-winning Customer Service Specialist experienced in delivering administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution.
Overview
12
12
years of professional experience
Work History
Beauty Advisor (inside Sales)
Sally Beauty
04.2024 - 01.2025
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Manager in Training
Taco Bell
04.2022 - 12.2023
- Ensuring Consistent Customer Satisfaction
- Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed
- Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
- Ensure that all employees present a neat clean appearance and wear company uniform
- Personally demonstrate the Customer needs are the highest priority
- Ensure food safety, quality and accuracy of orders
- Resolve customer complaints quickly while maintaining positive customer relations
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Cashier, Manager
Brenna's Mosier Market
08.2018 - 08.2019
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Balancing the cash register and generating reports for credit and debit sales at the beginning and end of the shift
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Customer Service Representative (CSR)
Great Call Inc
01.2016 - 01.2017
- Receive emergency and non-emergency calls from customers and respond to them appropriately
- Monitors status of calls to ensure calls for service are expediently dispatched and processed within the framework of procedures and policies
- Notify agencies or services that can provide emergency and nonemergency assistance to the right address, communicating the appropriate urgency and importance of the situation
- Research and resolve customer issues
- Create accurate logs of all communications that have been undertaken for the purpose of assuring the general safety of customers
- Attends and successfully completes required and authorized trainings to maintain Priority Dispatch Certification
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bartender
Buffalo's Silver Cue
01.2015 - 12.2015
- Prepare alcohol or non-alcohol beverages
- Interact with customers, take orders and serve snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Check customers' identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Comply with all food and beverage regulations
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Service and Support Representative
Intuit
01.2014 - 12.2015
- Resolve customer inquiries by phone
- Assist with customer payroll questions and requests
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
Caseworker/ Eligibility specialist
Placer County
01.2013 - 01.2014
- Interview participants in designated client services programs and services; assist applicant in the completion of appropriate applications
- Maintain appropriate and accurate case records, documentation and files, including performing data entry into automated record systems; monitor and follow-up on due dates; prepare and maintain other documents associated with designated program area(s)
- Assess need for and authorize referrals to other client services and/or community resources/agencies to assist applicants/participants in identifying and utilizing the resources and services available; establish and maintain liaison with local private and public resources to provide continuity of services and awareness of designated program area(s)
- Make appropriate determinations according to established criteria and assigned program's regulations; perform calculations; initiate appropriate process according to determination
- Build and maintain positive working relationships with co-workers, other County and departmental employees, community agencies and resources, and the public utilizing principles of effective customer service
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Education
No Degree - Cosmetology
Redken IAS
Reno, NV03-2021
Skills
- Client Service
- Effective Multitasking
- Client Support
- Effective Team Engagement
- Cash Management
- Appointment scheduling
- Skilled in Makeup Artistry
- Quality Control Expertise
- Professional Phone Etiquette
- Accurate Data Entry
- Administrative Assistance
- Professional demeanor
Timeline
Beauty Advisor (inside Sales)
Sally Beauty
04.2024 - 01.2025
Manager in Training
Taco Bell
04.2022 - 12.2023
Cashier, Manager
Brenna's Mosier Market
08.2018 - 08.2019
Customer Service Representative (CSR)
Great Call Inc
01.2016 - 01.2017
Bartender
Buffalo's Silver Cue
01.2015 - 12.2015
Service and Support Representative
Intuit
01.2014 - 12.2015
Caseworker/ Eligibility specialist
Placer County
01.2013 - 01.2014
No Degree - Cosmetology
Redken IAS