Amanda McCauley
Batesburg,SC
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Administrative Operations Manager
The SSA Group
02.2021 - Current
- Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
- Oversees, assists and ensures all daily cash room duties are performed, including but not limited to: counting of daily receipts, preparing deposits, daily pickup procedures, cash/coin orders, ensuring daily operational cash needs are met, daily/weekly/period reporting in accordance to HQ policies and procedures as well as those of the branch
- Responsible for major reporting including, but not limited to the Gross Sales Report, Trial Balance Reports, and Sales by Stand.
- Establishes and maintains a secure and safe cash room
- Responsible for administering HQ Accounts Payable software, tracking invoices paid
- Responsible for training and supervision of any approved cash room and administrative personnel.
- Responsible for overseeing new employee orientation
- Responsible for communicating proper documentation on discrepancies to office staff and employee accountable.
- Works quickly and efficiently to reconcile and discrepancies or questions regarding reports and/or balances
- Provides branch administrative support in the form of answering telephones and word processing.
- Is an integral part of the operational team and assists in motivating staff and cultivating a team focus.
- Oversees payroll, hiring, I-9 management, tracking employee attendance
- Support in progressive documentation support, uniform inventory, recruitment for the unit.
- Park Support
Cash Manager
The SSA Group
02.2018 - 02.2021
- Participates in oversight of new employee orientation inclusive of cashier & applicable position training, audits and all concessions, catering, and retail cash procedures in relation to cash management
- Maintain a clean, safe and organized work environment.
- Uphold and demonstrate a working knowledge of company policies and procedures.
- Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every employee, guest and client.
- Works quickly and efficiently to reconcile any discrepancies or questions regarding reports and/or balances.
- In the absence of Admin Manager and in times of need assists the business in the performance of their duties.
- Provides branch administrative support in the form of answering telephones and word processing.
- Supports onsite Management team in all administrative duties: training programs, progressive documentation, uniform inventory, and unit communication as necessary.
- Responsible for understanding, navigating and communicating all functionality, needs and maintenance related to the P.O.S. and cash flow systems.
- Establishes and maintains a secure and safe cash room.
- Assists and ensures all daily cash room duties are performed, including but not limited to: counting of daily receipts, preparing deposits, daily pickup procedures, cash/coin orders, ensuring daily operational cash needs are met, daily/weekly/period reporting in accordance to HQ policies and procedures as well as those of the branch.
- Assists in responsibility for all major reporting including, but not limited to the Gross Sales Report, OFR, Trial Balance Reports, and Sales by Stand.
- Create cash room schedules
- Perform other tasks as deemed necessary.
Cash Office Associate
The SSA Group
07.2016 - 02.2018
- In times of need assists the operational managers and park operations staff in the park, as delegated by Administrative Operations Manager.
- Support integration and training of new employees.
- Maintain a clean, safe and organized work environment.
- Uphold company policies and procedures.
- Provides branch administrative support in the form of answering telephones and word processing.
- Responsible for communicating proper documentation on discrepancies to Administrative Operations Manager and employee accountable upon delegation.
- Supports and maintains a secure and safe cash room. Managing limited access to only approved personnel by General Manager of location. Keeping all personal items outside of cash room/office.
- Responsible for issuance and checking in all banks at, ensuring sufficient paperwork & daily closing sheets are turned in.
- Responsible for proper uniform handling in the absence of Administrative Operations Manager.
- Responsible for performing cash pick-ups and change orders on a needed basis.
- Responsible for the counting of the daily receipts.
- Responsible for pulling & closing banks daily.
- Works quickly and efficiently to reconcile any discrepancies or questions regarding reports and/or balances.
- Perform other tasks as deemed necessary.
Food Service Supervisor
The SSA Group
02.2013 - 02.2018
- Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
- Ensure location is adequately stocked, prepped and staffed for daily operation, working with direct reports to fill as necessary.
- Oversees direct location operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
- Supports build of daily prep and items lists, delegating to employees as necessary.
- Actively helps to support operation and fill holes as necessary to ensure smooth service.
- Assigns associates to duties, coaching through projects daily tasks and guest interaction.
- Actively and efficiently responds to guest feedback.
- Familiar with intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation and overall area cleanliness.
- Maintains general organizational upkeep of each outlet’s storage areas/back dock spaces within designated zone.
- Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.
- Ability to limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.
- Maintains consistency with all product and serves product based on the standards set by the operations and culinary team.
- Ability to create and communicate a plan for the next day regarding staffing, prep, and to-do listswith direct reports.
- Implements proper merchandising of product as set by the Operations team.
- Monitors and controls production of all product in your zone (including but not limited to popcorn, cotton candy, \ bottled beverages and other carts items) as specific to your assigned zone.
- Supports oversight of personnel duties, including but not limited to: Training new employees and issuing performance reviews, Actively coaching the employee on performance with oversight from operations manager, Oversees break and rest break management for employees, Inspects equipment and performs routine maintenance and cleaning as necessary, Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
- Perform other tasks as deemed necessary.
- Maintain a clean, safe and organized work environment.
- Uphold and demonstrate a complete understanding of company policies and procedures.
Assistant Manager
Dickinson Theaters
04.2003 - 03.2008
Education
High School Diploma -
Mauldin High School
Mauldin, SC05.2001
Skills
- Report Preparation
- Problem Solving
- Scheduling and Planning
- Organizational Skills
- Microsoft Office Proficiency
- Customer Service
- Attention to Detail
- Time Management
- Department Oversight
- Administrative Management
ServSafe Certified
Certificate number 20833422
Examination Date 7/22/21
Expiration Date 7/22/26
Timeline
Administrative Operations Manager
The SSA Group
02.2021 - Current
Cash Manager
The SSA Group
02.2018 - 02.2021
Cash Office Associate
The SSA Group
07.2016 - 02.2018
Food Service Supervisor
The SSA Group
02.2013 - 02.2018
Assistant Manager
Dickinson Theaters
04.2003 - 03.2008
High School Diploma -
Mauldin High School
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