Amanda McCausland

Internally recruited to open a new office in Tampa. Established Tampa, Florida office from inception, overseeing all phases of development. Recruited and onboarded sales personnel, trainers, supervisors, dialer administrators, and support staff. Designed a technology stack and processes to facilitate the corporate operations transition from Ontario, California. Coordinated cross-departmental resources to enhance overall productivity levels. Formulated and executed strategic plans, ensuring achievement of organizational goals.

Transitioned from Training and Development Manager to Sales Manager after two years. Supervised a team of 50-60 sales personnel and support staff to maximize productivity. Managed daily operations, focusing on staff supervision and operational excellence. Streamlined sales department workflows through effective process changes. Conducted analysis of customer data to uncover trends and preferences. Collaborated with senior management to develop strategic growth initiatives.

Led team of sales trainers and product trainers for North American divisions. Managed budget processes linked to organizational training initiatives. Evaluated training program effectiveness via staff surveys and feedback interviews. Designed and delivered inaugural Customer Experience (CX) training to enhance customer engagement. Streamlined onboarding process for new hires, improving time to ROI. Recommended best practices in instructional design and curriculum development. Collaborated with stakeholders to secure necessary resources for training. Informed senior management on workforce skillset trends impacting organizational capabilities.

Internally recruited to create a new sales operation for a subsidiary company. Strengthened client relationships to realize cohesive sales and marketing strategies. Led a multifaceted team of sales personnel, supervisors, and coaches. Achieved higher than expected ROE figures for numerous clients. Coached junior sales employees to foster skill development and success. Managed daily activities of sales department while overseeing staff performance. Crafted effective sales plans, goals, and strategies to achieve financial objectives. Developed detailed forecasts and schedules aligned with desired productivity outcomes.

During this time, I moved rapidly through multiple roles in the organization, including commodities consultant, administrative assistant, benefits coordinator, HR generalist, and sales supervisor. Consistently exceeded sales targets through strategic upselling and relationship management. Led coaching sessions for sales team, driving performance beyond KPI standards. Addressed challenging customer inquiries efficiently, resulting in higher satisfaction rates. Initiated incentive programs rewarding outstanding sales representatives for exceptional performance. Clarified quality control processes for staff to maintain operational excellence. Contributed to business objectives aimed at enhancing overall sales metrics. Facilitated support and resources for the entire sales team, ensuring task completion.