Overview
Work History
Education
Skills
Timeline
Generic

Amanda McCausland

Manager
Philadelphia,PA

Overview

22
22
years of professional experience

Work History

Key Holder

TJX Companies
11.2021 - Current
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Manage opening and closing procedures
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Manager

Subway
06.2014 - 08.2020
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Reviewed and approved employee schedules and timesheets.
  • Accomplished multiple tasks within established timeframes.

Assistant Store Manager

Exxon Mobile
02.2012 - 06.2014
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Assistant Store Manager

Sunoco Gas Station
08.2005 - 10.2011
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Associate

Modell's Sporting Goods
07.2004 - 04.2005
  • Managed customer relations through communication and helpful interactions.
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Provided product price information to customers.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Barista

Dunkin' Donuts
01.2004 - 07.2004
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.


Cashier

Kentucky Fried Chicken
06.2002 - 04.2003
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Charles Carroll High School
Philadelphia, PA
06.2004

Skills

  • Inventory Management Strategy
  • Customer Service Management
  • Computer Proficiency
  • Cash Handling
  • Safety Enforcement
  • Team Training
  • Training and Mentoring
  • Employee Scheduling
  • Resource Allocation
  • Corrective Actions
  • Handling Complaints
  • Product Ordering

Timeline

Key Holder

TJX Companies
11.2021 - Current

Manager

Subway
06.2014 - 08.2020

Assistant Store Manager

Exxon Mobile
02.2012 - 06.2014

Assistant Store Manager

Sunoco Gas Station
08.2005 - 10.2011

Associate

Modell's Sporting Goods
07.2004 - 04.2005

Barista

Dunkin' Donuts
01.2004 - 07.2004

Cashier

Kentucky Fried Chicken
06.2002 - 04.2003

High School Diploma -

Charles Carroll High School

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