AMANDA MCCOLLIN
FL
Summary
Experienced Practice Operations and Client Success Manager with a strong dedication to improving operational efficiency and driving revenue growth in healthcare settings. Adept at analyzing and optimizing processes, implementing performance improvement initiatives, and developing strategies to enhance patient satisfaction. Proven track record of success in increasing operational efficiency and driving revenue growth. Skilled in identifying areas for improvement and implementing effective solutions to achieve organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager/Client Success Manager
Femwell Group Health
09.2024 - Current
- Collaborate with Physicians and Office Managers to evaluate and KPIs for a portfolio of Femwell Group Health (VitalMD) physician practices in Florida.
- Implement strategies to promote operational efficiency and increase revenues within the organization.
- Supported financial stability and success of the physician practices by driving operational improvements and streamlining processes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Practice Performance Manager
Unified Women's Healthcare
04.2021 - 09.2024
- Manage the overall relationship between Physicians and Unified Women's Healthcare.
- Support and analyze a Care Center's financial health by leveraging analytics and direct observation to identify revenue enhancement opportunities and operating efficiencies.
- Influence, direct and achieve corporate and Care Center objectives utilizing a variety of company resources.
- Support market and functional leaders in rolling out organization initiatives or changes to the Care Centers.
- Assist Care Centers in identifying, creating, and implementing policies and procedures, as it relates to performance objectives.
- Served as the primary liaison and contact for issue resolution of assigned Care Centers by utilizing Salesforce support cases.
- Assisted in ongoing training of Care Centers on best practice workflows and reporting to enhance their efficiency with athenaOne.
- Analyze, review, and present monthly performance reports to identify operational opportunities.
- Communicated with upper management regarding performance and areas out of compliance with contractual agreements to identify solutions.
- Analyzed individual, team and account performance by performing root cause analysis and developing corrective action plans.
Patient Access Team Lead (ER)
Conifer Health Solutions
01.2013 - 03.2021
- Hire, develop and train new and qualified staff.
- Maintain productivity levels within the department.
- Evaluate patient care needs and maintain patient flow.
- Evaluate Patient Access procedural changes for effectiveness.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
MBA - Healthcare
Florida International University
Miami, FL12-2019
Bachelor of Science - Cellular And Molecular Biology
Nova Southeastern University
Davie, FL05-2011
Skills
- Growth strategy development
- Strategic operations planning
- Analytical performance assessment
- Process optimization
- Strategic development
- Profit optimization strategies
- Financial performance management
Accomplishments
- Alleviated customer issues immediately through careful research, case triaging, and active listening, enabling problems to be remedied before escalation.
- Collaborated with RCM, Compliance and Marketing departments to create focused client strategies that boosted revenues by $200/yr.
- Maintained a 95% client satisfaction rate resulting from outstanding engagement, dynamic support and personal attention.
Certification
- Lean Six Sigma - Green Belt
- Tableau Certification
- Salesforce User Certification
- SQL Server Reporting
- EMR: athenaOne, eCW, Intergy
Timeline
Operations Manager/Client Success Manager
Femwell Group Health
09.2024 - Current
Practice Performance Manager
Unified Women's Healthcare
04.2021 - 09.2024
Patient Access Team Lead (ER)
Conifer Health Solutions
01.2013 - 03.2021
MBA - Healthcare
Florida International University
Bachelor of Science - Cellular And Molecular Biology
Nova Southeastern University
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