Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMANDA MCCOY

Hamilton

Summary

Energetic professional proudly certified in customer service for more than 15 years. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

14
14
years of professional experience

Work History

Team Trainer

Love's Travel Stop
06.2023 - Current
  • Informed the manager about any accidents, injuries, or unsafe working conditions.
  • Was in charge of troubleshooting and used different methods to quickly resolve issues.
  • Developed and implemented new training initiatives, such as online modules, interactive software, language labs, and online programs, to ensure that employees receive ongoing training in order to achieve long-term success.
  • Showed employees how to use new products, procedures, and techniques.
  • Used sales techniques such as suggestive selling and others.
  • Provided excellent service by creating a warm and welcoming environment.
  • Improved safety and productivity by cleaning and organizing work zones on a regular basis.
  • Maintained a positive customer service environment.

Utility Connection Support Specialist Leader

City of Port St. Lucie City Hall
09.2011 - 03.2023
  • Manage up to 100 phone calls and 15 scheduled appointments per day in order to gather information for utility inquires or new constructions.
  • Used problem-solving skills and communication with staff to completely and efficiently respond to customer inquiries.
  • Managed the signature process for agreements, contracts, and invoices.
  • Increased accuracy, productivity, and customer satisfaction by reviewing processes and making changes.
  • Loans, checks, cash, and other forms of financial assistance were processed and accounted for by me.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Weekly and monthly reports and presentations were created by me.
  • Satisfied customers every day with fast, friendly, and knowledgeable support for Utility billing needs.
  • Helped resolve problems such as high bills and understanding by carefully collecting information and developing knowledgeable solutions.

Education

High School -

Fort Pierce Central High School
Fort Pierce, FL
01.2008

Skills

  • Customer service
  • Effective trainer
  • Organization
  • Business Strategy
  • Customer-focused
  • Team Leadership
  • Microsoft Excel
  • Accurate money handling
  • Problem-solving
  • Time management
  • Scanner operation
  • Microsoft Office Suite
  • Supervision
  • Cross-training abilities
  • Performance monitoring
  • Strong communication skills
  • Training personnel
  • Equipment maintenance
  • Integrity
  • Customer service oriented
  • Multitasking
  • Strong work ethic
  • Prioritizing

Timeline

Team Trainer

Love's Travel Stop
06.2023 - Current

Utility Connection Support Specialist Leader

City of Port St. Lucie City Hall
09.2011 - 03.2023

High School -

Fort Pierce Central High School

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