Amanda McCumber
Loudonville
Summary
Dynamic professional with extensive experience in customer service and banking. Proven track record in optimizing operations and enhancing customer satisfaction through effective communication and accurate cash handling. Skilled in professional relationship building and accuracy, demonstrating strong leadership and adaptability in fast-paced environments. Hard working and dependable with a focus on team work, customer relationships, and business needs.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Mohican Area Complete Cleaning
11.2015 - Current
- Managed day-to-day business operations.
- Created employee schedules to ensure all clients received services between guests.
- Increased customer satisfaction by providing high-quality services.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Provided cleaning services to local Airbnb locations ensuring 5 star guest approval ratings.
- Consulted with clients to assess needs and propose optimal solutions.
State Tested Nursing Assistant
Cambridge Home Health Care
08.2015 - 06.2016
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Provided one on one care to the visually impaired. Adapting and learning each day to better understand their needs.
- Facilitated smoother healthcare processes by accurately documenting patient information in electronic medical records systems.
Manager
SUBWAY®Restaurants
03.2014 - 01.2015
- Developed and maintained relationships with customers, employees, and suppliers through positive communication.
- Analyzed weekly reports to maximize profits and control operating expenses.
- Scheduled employees according to business needs and employee availability.
- Completed inventory and ordering each week.
Teller
First Merit Bank
01.2013 - 03.2014
- Balanced cash drawer daily without discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times and increasing customer satisfaction.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Promoted new accounts and services to current and new customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Customer Service Representative Regulation E
Chase Bank
05.2011 - 01.2013
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered customer calls regarding possible fraudulent charges on customer debit cards.
- Closed accounts and reopened new accounts to prevent further discrepancies and increase customer satisfaction.
- Held high Statistics in regards to call length and customer satisfaction.
- Continuous learning about Regulation E and the proper protocols and laws governing it.
Education
STNA Certification - State Tested Nursing Aide
Five Star STNA
Fredericktown, OH10-2015
Associate of Science - Business Management
Marion Technical College
Marion, OHHigh School Diploma -
Highland High School
Sparta, OHSkills
- Accurate cash handling
- Excellent customer service
- Product promotion and upselling
- Computer skills
- Typing
- Management
- Scheduling
- Inventory
- Human resources
Timeline
Owner/Operator
Mohican Area Complete Cleaning
11.2015 - Current
State Tested Nursing Assistant
Cambridge Home Health Care
08.2015 - 06.2016
Manager
SUBWAY®Restaurants
03.2014 - 01.2015
Teller
First Merit Bank
01.2013 - 03.2014
Customer Service Representative Regulation E
Chase Bank
05.2011 - 01.2013
STNA Certification - State Tested Nursing Aide
Five Star STNA
Associate of Science - Business Management
Marion Technical College
High School Diploma -
Highland High School
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