Knowledgeable and dedicated customer service professional with experience in clerical, administrative and productive environments. Solid team player with outgoing and positive demeanor; motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Amanda McDaniel
Summary
Work History
Gods Vision
FedEx Driver
07.2021 - Current
Job overview
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Southwire Company
Machine Operator
06.2017 - 05.2021
Job overview
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Mentored trainees in equipment operations.
Alorica
Customer Service Representative
09.2016 - 05.2017
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Dawn Foods
Cake Decorator
01.2017 - 04.2017
Job overview
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Designed specialty cakes for shipment.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Cleaned and maintained kitchen equipment and oven.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Flowers Bakery
Box Line Labeler
06.2013 - 08.2016
Job overview
- Conducted activities and performed job duties and functions following strict guidelines.
- Disassembled boxes based on manufacturer and quality as determined through visual inspection process.
- Followed sanitation and good housekeeping practices.
- Operated forklift to move pallets and boxes within warehouse.
- Worked with other employees to pack items according to specific desires and requirements.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Inspected finished product for quality anda adherence to customer specifications.
Sugar Foods Corporation
Shipping & Receiving Clerk
01.2011 - 07.2013
Job overview
- Picked orders, scanned products and packed boxes.
- Coordinated storage locations and product movements.
- Checked shipments against paperwork and signed documents.
- Processed and restocked returns.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Updated computer tracking system with latest product movements.
- Completed daily cycle counts and assisted with monthly audits.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Horizon Bay Assisted Living
Receptionist
10.2010 - 01.2011
Job overview
- Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new residents and securing paperwork completion.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Overview
13
years of professional experience
Education
Villa Rica High SchoolVilla Rica, GA
High School Diploma
University Overview
Skills
- Order Picking and Processing
- Referral Generation
- Conveyor Systems
- Assisting Drivers
- Valid Driver's License
- Customer Service
- Heavy Lifting
- Shipping and Packaging
- Microsoft Word
- Verbal and Written Communication
Timeline
FedEx Driver
Gods Vision
07.2021 - Current
Machine Operator
Southwire Company
06.2017 - 05.2021
Cake Decorator
Dawn Foods
01.2017 - 04.2017
Customer Service Representative
Alorica
09.2016 - 05.2017
Box Line Labeler
Flowers Bakery
06.2013 - 08.2016
Shipping & Receiving Clerk
Sugar Foods Corporation
01.2011 - 07.2013
Receptionist
Horizon Bay Assisted Living
10.2010 - 01.2011
Villa Rica High School
High School Diploma