Amanda MCDAVID
Lubbock,TX
Overview
23
23
years of professional experience
Work History
Security Officer
Evans Investigation and Security
Lubbock
03.2025 - Current
- Executed scheduled patrols to safeguard property and employees.
- Assisted in enforcing access control procedures for visitors and employees.
- Responded promptly to alarms, investigating potential threats or incidents.
- Documented daily activities and irregularities in security logs.
- Provided excellent customer service while greeting visitors and managing inquiries.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Security Officer
Securitas Security Services USA
Lubbock, TX
10.2024 - Current
- Participated in training sessions to enhance knowledge of safety protocols and emergency procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
Associate
Party Plus Rental
Lubbock, TX
05.2016 - 12.2018
- Monitored security cameras to detect and report suspicious activities.
- Collaborated with law enforcement during investigations as needed.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Bail Bond Agent/Court Liason
Sharons Bail Bonds
Lubbock, TX
06.2013 - 04.2015
- Evaluated clients' financial situations to determine appropriate bail amounts and payment plans.
- Facilitated communication between clients, courts, and law enforcement to ensure timely bond processing.
- Conducted risk assessments to establish eligibility for bail services based on individual circumstances.
- Developed and maintained strong relationships with clients, providing support throughout the bail process.
- Managed documentation and compliance with legal regulations related to bail transactions.
- Educated clients on their rights and responsibilities regarding bail agreements and court appearances.
- Resolved client inquiries and concerns promptly, enhancing overall customer satisfaction with services provided.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
- Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
- Processed payments from defendants to secure bonds.
- Built strong relationships with key industry stakeholders, including attorneys, court personnel, and surety companies.
- Located, apprehended and returned suspects to court or jail after missed court appearances.
- Attended court to confirm attendance of each defendant at scheduled times.
- Maintained a high success rate in securing bonds for clients with diverse backgrounds and needs.
- Streamlined the bail bond application process for faster client turnaround times.
- Maintained detailed records of all transactions, ensuring complete transparency and accountability within our organization.
- Developed personalized payment plans for clients based on their financial capabilities, resulting in higher completion rates.
- Increased client satisfaction by providing timely and efficient bail bond services.
Officer
Lubbock County Detention Center
Lubbock, TX
04.2009 - 06.2013
- Monitored inmate activities to ensure compliance with facility regulations and safety protocols.
- Assisted in processing intake and release of detainees, maintaining accurate records and documentation.
- Conducted regular inspections of cells and common areas to uphold cleanliness and security standards.
- Responded promptly to emergency situations, executing de-escalation techniques to maintain order.
- Collaborated with team members to develop and implement effective communication strategies within the facility.
- Utilized surveillance systems to monitor facility premises, identifying potential security threats or violations.
- Engaged in continuous professional development through training sessions focused on law enforcement best practices.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Cashier
Accent Convenient Store
Slaton, TX
06.2002 - 01.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to ensure smooth daily operations and customer service.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Trained new cashiers on procedures, promoting consistency in service delivery.
- Monitored inventory levels and restocked merchandise as needed to maintain store appearance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Basic Peace Officer License (reactivation) - Law Enforcement
South Plains Association of Goverment
Lubbock, TX06.2025
Basic Peace Officers License - Law Enforcement
South Plains Association of Goverment
Lubbock, TX10.2011
High School Diploma - High School
Slaton Highschool
Slaton, TX05.1996
Skills
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Threat assessment
- Threat management
- Security equipment operation
- Crime prevention
- Crisis management
- Emergency management
- Theft prevention training
Basic Peace Officer License
- Weapons training
- Arrest procedures
- Law enforcement background
- Crisis intervention training
- Criminal investigations
- Criminal law
- Active shooter training
- Defensive tactics training
- Asset protection
- First aid and CPR certified
- Premises patrol
- Interior and exterior patrol
- Shift work experience
- Investigative skills
- First aid certified
- Self-defense
- De-escalation techniques
- Perimeter security
Timeline
Security Officer
Evans Investigation and Security
03.2025 - Current
Security Officer
Securitas Security Services USA
10.2024 - Current
Associate
Party Plus Rental
05.2016 - 12.2018
Bail Bond Agent/Court Liason
Sharons Bail Bonds
06.2013 - 04.2015
Officer
Lubbock County Detention Center
04.2009 - 06.2013
Cashier
Accent Convenient Store
06.2002 - 01.2013
Basic Peace Officer License (reactivation) - Law Enforcement
South Plains Association of Goverment
Basic Peace Officers License - Law Enforcement
South Plains Association of Goverment
High School Diploma - High School
Slaton Highschool