Amanda McDermid
Bealeton,VA
Summary
Dedicated and responsible individual with a strong focus on delivering a positive customer experience, meticulous attention to detail, and exceptional time management abilities. Trusted to handle cash register operations, demonstrating reliability and integrity. Possessing excellent communication skills, both written and verbal, along with a proven ability to work effectively in a team and collaborate seamlessly. A quick learner who consistently takes initiative to exceed expectations.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Blue Ridge Orthopaedic & Spine Center
03.2024 - Current
Bartender/Trainer/Server
Hooters
02.2020 - 05.2023
- Greet all customers with a smile and positive, warm welcoming demeanor
- Take customer’s orders with accuracy and efficiency
- Build rapport with tables and encourage returning customers
- Take care of all guests at the bar, ensuring they are having a positive and memorable experience
- Complete bar tickets in a timely and accurate manner
- Assist any servers on the floor; running food/drinks to correct table, answer any questions that may arise about the menu, POS system
- Uphold SERVE values in everyday life & throughout all shifts (Show you care, Elevate the spirit, Respect everyone, Value feedback, and Exceed expectations)
- Train new servers on proper procedures for taking orders, dealing with intoxicated customers and opening and closing duties
- Relied upon by management for efficiency, results and going the extra mile for customers and store benefit
Delivery Driver
UberEats
02.2019 - 02.2020
- Collect orders, ensure customer accuracy; Engage restaurant leaders to correct errors as required
- Provide excellent customer service upon delivery of order
- Ensure deliveries are being completed in a timely manner
- Keep different orders separate to avoid incorrect deliveries and complaints
- If an item is missing from the customer’s order after it has been delivered, call driver care and either have the item refunded or return to the restaurant to pick up the item
Guest Service Associate
Target
10.2017 - 01.2019
- Provide great customer service to each customer while scanning their items at a good pace to keep the line flowing
- Use the register properly and efficiently to ensure customers have a great experience and receive the correct change
- Remove spider wraps or other electronic security systems
- Help guests and cashiers with issues or returns they may have and solve them with ease
- Open and close all registers, making sure the correct amount of money is in each register
- Collect carts from outside and keep them organized within the cart corral inside the store
- Properly close down the boxes with returned items (e.g opened/broken bottles of makeup, damaged items, opened electronics)
Shift Manager
MooThru
08.2015 - 03.2018
- Greet every customer with a smile promoting customer satisfaction and ensuring a great experience
- Efficiently take orders on register and process payments to keep customers flowing through line
- Train new employees on all procedures, including proper food handling techniques and individual tasks, along with proper presentation and correct customer interactions
- Assist newer cashiers with questions and difficult customer curiosities
- Promptly solve all customer-related problems and mishaps
- Accurately fill all incoming food orders in a timely manner while keeping all employees on current shift organized
- Opening/Closing duties including, but not limited to counting register tills and petty cash drawers, restocking all necessary items, properly cover/store all TCS foods, clean and sanitize all utensils and food contact surfaces
- Make sure everyone else on the shift is doing their proper duties and solving any issues they may have
Education
HS Advanced Diploma -
Eastern View High School
Culpeper, VA05.2017
Skills
- Proficient in Microsoft Office Product Suite
- POS systems
- Conflict resolution
- Written communication
- Verbal communication
- Customer service
- Quick learner
- Reliability
- Time management
- Leadership
- Teamwork
- Adaptability under pressure
- Patient scheduling
- Insurance verification
Awards
- A/B Honor Roll throughout Middle/High school
- Honor’s seal (top 5% of my class)
- Most Reliable Employee Award (MooThru)
Timeline
Patient Service Specialist
Blue Ridge Orthopaedic & Spine Center
03.2024 - Current
Bartender/Trainer/Server
Hooters
02.2020 - 05.2023
Delivery Driver
UberEats
02.2019 - 02.2020
Guest Service Associate
Target
10.2017 - 01.2019
Shift Manager
MooThru
08.2015 - 03.2018
HS Advanced Diploma -
Eastern View High School
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