Amanda McDonald
Fortson,Georgia
Summary
Focused on successfully delivering high productivity, quality and performance standards while optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Freelance Auditing
02.2020 - 06.2023
- Assisting with the compilation of client’s financials, Reviewing client’s accounts, Preparing the bank reconciliation, Preparing letters requesting bank drafts or managers cheques, Posting entries to QuickBooks, Preparation of client's statements
Accounting Officer
JN General Insurance Company
07.2019 - 12.2019
- Preparing the bank reconciliation, Posting journal entries, Posting bank transactions, Preparing letters requesting bank drafts or managers cheques
Operations Manager
Crichton Insurance Agency
10.2014 - 06.2019
- Liaising with all six branches island wide and the respective insurance companies relating to the claims department, differences in premium (premium &/or payable balances) and any other accounting issues, Filled in as insurance underwriter whenever someone went on vacation leave or the branch I was located in needed assistance, Conducting audits of all branches, Followed through on policies being financed, Reconciling clients’ accounts with the agency’s program against information presented by principals, Making receivables calls to improve the overall collections, Assisting in the preparation of daily lodgment for Guardsman collection
Lobby Officer
The National Commercial Bank
01.2014 - 10.2014
- My team and I were the first to be taught how to use the new systems such as the use of the ABM’s for deposits and the Kiosks for several request such as an Embassy Letter
- This was in an effort to have clients see how easy technology is to use to allow for their transactions to be completed in an efficient and effective manner without going into the banking halls, Tasks included greeting customers and ascertaing the type of transaction(s) they are doing, Providing customers with information about products, assisting with the use of the Kiosk as well as the Intelligent ABMs, Assisting at the information desk (although this was not a part of my daily duties)
Data Collections Team
- The numerous paper works which were sent to the company’s centralized loan office was not always being updated electronically
- As such this project was to tackle this difference in information and to ensure that all branches had access to the updated information
- Tasks involved doing a reconciliation of the information on files against what was stored electronically if there was a difference in information same was updated electronically.
Data entry clerk
- This activity was in an effort to have the bank maintain more updated information on its clients so as to better market and communicate its products
- This effort was such a success and my knack for detail allowed me the other opportunities above with the bank
- Tasks included requesting dossier from the vault team, checking the banks programs to ensure that the loan account for that dossier was still open
- If loan account was still open the necessary information was inputted to the National Security Interests in Personal Property Registry website.
Education
Master in Business Administration - Master in Project Management
ENEB Business School
12.2021
Certificate - Motor Insurance
College of Insurance and Professional Studies
12.2018
Bachelor Degree in Business Administration - Production & Operations Management
University of Technology, Jamaica
12.2012
Associate Degree in Business Administration - Accounts
Excelsior Community College
12.2009
Skills
- Team Management Abilities
- Cross-Functional Collaboration
- Attention to Detail
- Adaptability and Flexibility
- Effective Communication
- Customer Relationship Management
- Multitasking Capabilities
- Empathy and Understanding
- Interpersonal Skills
- Professionalism and Ethics
Timeline
Freelance Auditing
02.2020 - 06.2023
Accounting Officer
JN General Insurance Company
07.2019 - 12.2019
Operations Manager
Crichton Insurance Agency
10.2014 - 06.2019
Lobby Officer
The National Commercial Bank
01.2014 - 10.2014
Data Collections Team
Data entry clerk
Master in Business Administration - Master in Project Management
ENEB Business School
Certificate - Motor Insurance
College of Insurance and Professional Studies
Bachelor Degree in Business Administration - Production & Operations Management
University of Technology, Jamaica
Associate Degree in Business Administration - Accounts
Excelsior Community College
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