AMANDA MCDONALD
Piper City,IL
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
20
20
years of professional experience
Work History
Assistant
Iroquois County Genealogical Society
02.2022 - 01.2023
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks and projects.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Reviewed and edited documents for accuracy and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Home Health Aide
Addus Home Health Care
12.2020 - 01.2023
- Assisted in developing and implementing care plans for clients.
- Helped clients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Provided transportation and appointments management.
- Completed entries in log books, journals, and care plans to accurately document and report client progress.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for clients.
Asset Protection Associate
Walmart
04.2017 - 06.2020
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Excellent communication skills, both verbal and written.
Shift Manager
Piper City Convenience
01.2011 - 05.2016
- Promoted a positive work environment through open communication and constructive feedback.
- Troubleshot equipment to reduce service calls and downtime.
- Supervised ongoing daily production phases.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Trained and mentored new employees to maximize team performance.
Store Manager
Dollar General Store
05.2003 - 11.2010
- Managed inventory control, cash control, and store opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Approved regular payroll submissions for employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
Education
GED -
Kankakee Community College
Kankakee, IL04.2004
Skills
- Office Equipment Troubleshooting
- Verbal and written communication
- Schedule and calendar management
- Fast Learner
- Strong Problem Solver
- Administrative tasks
- Time Management
- Inventory Replenishment
- Relationship Building
Timeline
Assistant
Iroquois County Genealogical Society
02.2022 - 01.2023
Home Health Aide
Addus Home Health Care
12.2020 - 01.2023
Asset Protection Associate
Walmart
04.2017 - 06.2020
Shift Manager
Piper City Convenience
01.2011 - 05.2016
Store Manager
Dollar General Store
05.2003 - 11.2010
GED -
Kankakee Community College
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