Amanda McDonald
Franklin,Kentucky
Summary
Organized Medical Practice Manager with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients.
Overview
28
28
years of professional experience
Work History
Medical Practice Manager
TriStar Skyline Primary Care
02.2022 - Current
- Managed 20 employees with various personalities and from different cultures for large 5 -provider practice
- Oversaw daily operations of medical practice such as staffing schedules, inventory management, office upkeep ensuring organized work environment conducive to efficiency and patient satisfaction.
- Enhanced staff productivity through implementation of effective training programs and performance evaluations.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Ordered all office supplies and kept check on inventory levels.
- Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
Medical Practice Manager
HCA PSG The Glasser Clinic
10.2018 - 02.2022
- Supervised daily operations of four physician practice, overseeing 16 staff members across all departments.
- Complied with OSHA and HIPAA regulations.
- Ordered supplies needed and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Mentored and coached newly hired team members on office procedures and computer systems.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
Clinic Manager
HCA PSG Bowling Green Medical Clinic
07.2000 - 10.2018
- Supervised internal and external communications by answering queries and complaints.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Sourced qualified employees to provide skilled and adequate coverage for shifts.
- Implemented methods to reduce overhead and increase productivity.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Oversaw 20 assistants, technicians and office administrators.
Office Manager
Karen Northern, MD
04.1996 - 06.2000
- Managed office budget to handle inventory, postage and vendor services.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Managed all payments processing, invoicing and collections tasks.
- Improved employee retention rates by fostering positive work environment and providing growth opportunities through training programs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Worked well in team setting, providing support and guidance.
- Self-motivated, with strong sense of personal responsibility.
Education
Associate of Applied Science - Business Administration And Management
KCTCS
Bowling Green, KY12.2018
Skills
- HIPAA and OSHA regulations
- Performance metrics
- Managing medical practices
- Payroll administration
- Hiring medical personnel
- Medical practice oversight
- Patient engagement
- Mentoring and coaching
- Staff guidance
- New hire training
- Office procedures
Timeline
Medical Practice Manager
TriStar Skyline Primary Care
02.2022 - Current
Medical Practice Manager
HCA PSG The Glasser Clinic
10.2018 - 02.2022
Clinic Manager
HCA PSG Bowling Green Medical Clinic
07.2000 - 10.2018
Office Manager
Karen Northern, MD
04.1996 - 06.2000
Associate of Applied Science - Business Administration And Management
KCTCS
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