Amanda McElhinney
Germantown
Summary
Dynamic retail professional with a proven track record at Levi Strauss & Co, excelling in customer service and team leadership. Skilled in enhancing store operations and driving sales through effective merchandising and employee coaching. Recognized for improving customer satisfaction ratings and fostering strong client relationships, ensuring a positive shopping experience.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Levis Strauss & Co
09.2016 - 03.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Manager
JCPenney
08.2014 - 09.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Lead Teacher
Bright Eyes Early Childhood Centre
03.2005 - 02.2014
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Organized field trips that enriched classroom learning experiences by connecting students with real-world applications of course concepts.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Fostered student curiosity and interest through creative hands-on activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Education
No Degree - Criminal Justice
Montgomery College
Rockville, MD05-2027
High School Diploma -
Northwest High School
Germantown, MD06-2007
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Attention to detail
- Store opening and closing
- POS systems
- POS systems operations
- Team management
- Employee scheduling
- Upselling and cross selling
- Pricing and markdowns
- Display setup
- Loss prevention
- Employee coaching
- Assignment delegation
- Records maintenance
- Business development
Timeline
Assistant Store Manager
Levis Strauss & Co
09.2016 - 03.2021
Sales Manager
JCPenney
08.2014 - 09.2016
Lead Teacher
Bright Eyes Early Childhood Centre
03.2005 - 02.2014
No Degree - Criminal Justice
Montgomery College
High School Diploma -
Northwest High School
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