Amanda Mcgonigal
Jay,United States
Summary
Achieved high levels of customer satisfaction through effective communication and problem resolution.,Increased store efficiency by streamlining operational processes and training staff.,Developed strong relationships with customers, resulting in repeat business and loyalty.
Overview
5
5
years of professional experience
Work History
Manager
Dollar General
Southwest city mo
04.2022 - Current
- Manage full-store operations including staffing, scheduling, merchandising, inventory control, cash handling and loss-prevention. Drive team performance through coaching, performance feedback, and targeted training; oversee vendor relations and planograms to minimize stockouts and shrink. Ensure compliance with safety and company policies, resolve customer escalations, and use sales and inventory data to implement process improvements that support store goals.
Management leader
McDonald's
Grove ok
06.2024 - 01.2026
- Led shift operations at a high-traffic McDonald's location, supervising and coaching 20+ crew in POS operation, food preparation, and customer service. Improved order accuracy to 98% and reduced average service time by 15% through targeted training and process improvements. Managed opening/closing procedures, cash handling, bank deposits, and inventory reconciliation while optimizing labor to meet sales goals and sustain high customer satisfaction.
Skin Puller
Simmons Foods
South West City, MO
03.2024 - 10.2025
Management
Sonic
Jay
06.2021 - 09.2024
- Led daily operations of a high-volume Sonic location, supervising a team of 10–15 crew members across front-of-house and kitchen. Recruited, trained, and developed staff, improving team retention and reducing onboarding time by implementing structured training and cross-training programs. Drove a 10% increase in monthly sales through targeted upselling initiatives and improved promotional execution. Optimized labor schedules and inventory management to reduce labor costs by 8% and cut food waste by 15%. Maintained exceptional service standards, achieving 95%+ customer satisfaction scores and consistently passing health & safety inspections with no critical violations.
Manifesting
Cooks foods
Jay
04.2022 - 06.2024
Education
9th - undefined
Webb city
Webb city06.2026
Office Management Customer Service, Techskills, HR
Smart Horizons
Pensacola, FL12.2024
High school diploma - undefined
Career online school
06.2024
Skills
- Learning new things
Timeline
Management leader
McDonald's
06.2024 - 01.2026
Skin Puller
Simmons Foods
03.2024 - 10.2025
Manager
Dollar General
04.2022 - Current
Manifesting
Cooks foods
04.2022 - 06.2024
Management
Sonic
06.2021 - 09.2024
High school diploma - undefined
Career online school
9th - undefined
Webb city
Office Management Customer Service, Techskills, HR
Smart Horizons