Amanda McGowan
Charlotte,NC
Summary
Driven and innovative professional with a track record of enhancing team efficiency and customer satisfaction at Sam's Mart. Excelled in roles requiring exceptional customer service, cash handling, and a positive attitude. Demonstrated ability to innovate and solve problems, improving team productivity by training new members. Skilled in maintaining high standards of cleanliness and organization, showcasing dedication and teamwork.
Overview
10
10
years of professional experience
Work History
Team Associate
Sams Mart
01.2024 - 07.2024
- Contributed to team success by completing jobs quickly and accurately.
- Created appealing displays for routine arrangements and special promotions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Processed both cash and card purchases and returns. Led opening and closing procedures and conducted cashier drops, cash control and lottery monitoring.
- Assisted with inventory counts and stocking of merchandise.
Bather
Dilworth Grooming
08.2023 - 05.2024
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Followed effective Process for bathing and grooming dogs to remove dirt,loose hair,parasites, and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pups.
- Kept cages, Kennels, play yards and grooming areas and supply's neat and sanitized.
Team Member
Biscuitville
07.2020 - 11.2022
- Contributed to team success by maintaining high standards of customer service during high- volume work-shifts and fast-paced operations.
- Worked different stations to provide optimal coverage and meet production goals. Efficiently and accurately take dine-in, carryout, and catering orders along with payment processing.
- Food handling, front line, prep, sides, food bagging, handouts, Beverages, Biscuit Baking with companies famous recipe.
- By training and providing knowledge to new employees properly, there was an increase in productivity and my team flowed efficiently.
Education
GED -
Forsyth Technical Community College
Winston-salem, NC05.2022
Skills
- Dedicated, Reliable
- Positive Attitude
- Receptive, Problem-Solving
- Cash Handling, Customer Service Expert
- Cleaning, Organizing, Workplace Safety
- Attention to Detail
- Creativity and Innovation
- Customer Relationship
- Teamwork and Collaboration
Timeline
Team Associate
Sams Mart
01.2024 - 07.2024
Bather
Dilworth Grooming
08.2023 - 05.2024
Team Member
Biscuitville
07.2020 - 11.2022
GED -
Forsyth Technical Community College
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