Summary
Work History
Skills
Acknowledgements
Organizations
Timeline
Accomplishments
Work Availability
Hi, I’m

Amanda Friar McGowen

New Iberia,LA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Work History

City of New Iberia
New Iberia , LA

Administrative Assistant

Job overview

  • Organized, prepared and distributed documents before and after each council meeting as required by city and state government regulations.
  • Compose all public notices and ensure publication in the official daily journal of record ensuring notice to community.
  • Ensured accurate record-keeping with diligent data entry and database management for project tracking and audit purposes.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Collaborated on special projects as assigned contributing research findings, coordinating event logistics as needed to enhance community awareness and involvement.
  • Provided prompt and effective emergency assistance to community residents partnering with other government agencies, local non-profit organizations and area businesses for resources.

American Sign Language Services, Inc.
Kissimmee, FL

Scheduling Coordinator (Remote)

Job overview

  • Supported Nationwide Scheduling Manager, answering and responding to phone calls /emails pertaining to requests for sign-language interpreters
  • Maintained interpreter database of independent contract interpreters across the United States,
  • Communicate with clients for various types of requests, understanding the specific need: medical appointments, public events, travel for business/vacation, entertainment, employment, school,etc
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.

Conduent
​​​​​​​Florham Park, NJ

Apple-MS Billing Specialist (Remote)

Job overview

  • Successfully identify issues and route calls to appropriate tech support .
  • Effective customer service conducting research and resolving billing discrepancies.
  • Efficient use of data entry skills to accurately document and input details of interaction and end result.

Castaing, Hussey & Lolan, LLC
New Iberia , LA

Administrative Assistant

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks related to income tax issues or questions.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.
  • Compiled upwards of 500 pre-tax document packets for mass mailings to clients in preparation for tax season.
  • Sorted and distributed mail to firm partners and other staff.
  • Collaborated with clients and partners to promptly and effectively answer questions or resolve problems.
  • Utilizing data entry skills entered critical tax information in computer system, scanned documents as requested maintained files both electronic and paper.

Bristow US, LLC
New Iberia, LA

Training Coordinator/Master Scheduler

Job overview

  • Using strategic planning and logistical thinking effectively managed the scheduling and coordination of various training events for all US based employees as well as Global staff, with the primary focus on pilot training ensuring all company policies and client requirements were adhered to.
  • Knowledge of government regulations was critical in order to ensure all training was in accordance ultimately avoiding any adverse or disciplinary actions from government entities.
  • Coordinating of training events included scheduling facilities, securing necessary equipment, assigning instructors and managing participants, travel and housing.
  • Updated training schedule daily for accuracy and ensured notification of any changes to respective participants delivered timely aligning with set performance goals.
  • Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
  • Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
  • Maintained accurate training records for both pilot and maintenance employees approximately 500, for tracking progress towards learning objectives as well as documenting any gaps in performance as required by FAA regulations and company policies.
  • Collaborated with department managers to design customized training plans aligned with organizational goals and client specific needs.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Preparation of department budget annually assisted finance with various accounting functions and invoice approvals.
  • Analyzed capacity utilization trends to identify areas for improvement in resource allocation and work order sequencing.
  • Management of training facility for use of classrooms (3), building maintenance, office supplies, break room supplies etc, Oversaw use of company apartments (4-(3) bedroom and 2-(2) bedroom, (2) company cars, as well as maintained contract negotiations with local hotels.
  • Approved company travel arranger for Senior Leadership Team approximately 10 individuals and 300+ pilots and other personnel.

Skills

  • Microsoft Office Suite
  • Sharepoint
  • Adobe
  • Zoom
  • Concur Travel
  • Administrative Support/Computer Proficiency
  • Professional Communication
  • Customer Service
  • Attention to Detail
  • Problem Solving
  • Travel Arrangements

Acknowledgements

Bristow US LLC, Nominated Support Staff of the Year

Organizations

  • Uplift Committee
  • Employee Solutions Group
  • Relevant Coaching
  • Rape Crisis Volunteer
  • SNAP Advocate

Timeline

Administrative Assistant

City of New Iberia

Scheduling Coordinator (Remote)

American Sign Language Services, Inc.

Apple-MS Billing Specialist (Remote)

Conduent

Administrative Assistant

Castaing, Hussey & Lolan, LLC

Training Coordinator/Master Scheduler

Bristow US, LLC

Accomplishments

  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely notification process.
  • Scheduling - Organized pilot schedule for approximately 80 monthly contract jobs plus daily adhoc specials.
  • Provided internal operational support as well as external customer support throughout the 17 base locations located along the Gulf of Coast.
  • Updated and maintained company database to reflect current and accurate records for more than 300 pilots.
  • Efficiently and effectively secured and managed in excess of 400 simulator hours annually.
  • As designated department representative, participated in monthly employee solutions group meetings.
  • Coordinated volunteers and events in support of the company's community involvement.
  • Event Planning - Successfully planned and executed meetings, lunches and special events for groups and coordinated volunteers for various community uplift projects.
Availability
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