Amanda McGregor
Brentwood,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Leasing Agent
AR Building Company
Pittsburgh, PA
06.2023 - Current
- Oversaw daily operations, maintenance, and administration of various properties.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Greeted prospective tenants, answered questions, and provided tours of the property.
911 Telecommunicator
Allegheny County
Pittsburgh, PA
12.2024 - 06.2025
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
- Assessed caller's needs and provided support as needed during crisis situations.
- Obtained all appropriate information to ensure responder and callers safety.
- Took public emergency and non-emergency calls and supervised response prioritization in order to dispatch official units such as police, fire, and EMS in real-time environments.
- Increased productivity by ensuring prompt emergency response with no delays in service delivery.
Supervisor
Aramark
Pittsburgh, PA
10.2015 - 02.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Responded to customer questions regarding products, prices and availability.
Education
Master of Science - Health Administration
Indiana University of Pennsylvania
Indiana, PA12-2021
Master of Arts - Sociology
Indiana University of Pennsylvania
Indiana, PA05-2020
High School Diploma -
Carrick High School
Pittsburgh, PA 05-2016
Skills
- Rental agreements
- Administrative support
- Customer service
- Time management
- Conflict resolution
- Goal-oriented mindset
- Reliability
- Crisis management
Timeline
911 Telecommunicator
Allegheny County
12.2024 - 06.2025
Leasing Agent
AR Building Company
06.2023 - Current
Supervisor
Aramark
10.2015 - 02.2023
Master of Science - Health Administration
Indiana University of Pennsylvania
Master of Arts - Sociology
Indiana University of Pennsylvania
High School Diploma -
Carrick High School
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