Amanda Mchone
Mouthcard,KY
Summary
Deadline-oriented Medical Transcriptionist offering well-developed skills in customer service and editing. Pursuing a position in a busy organization where focus and dedication are highly sought.
Overview
20
20
years of professional experience
Work History
Medical Scribe
Pikeville Medical Center
Pikeville, KY
08.2023 - Current
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Obtained accurate medical histories from patients and documented them into the EMR system.
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Verified accuracy of dictated reports prior to release for physician review.
- Maintained confidentiality of all patient information according to HIPAA regulations.
Outbound Telemarketer
Issue and Answers
Grundy, VA
01.2005 - 08.2024
- Created scripts for outbound telemarketing campaigns and tracked results.
- Gathered customer feedback on products and services in order to improve the company's offerings.
- Built relationships with existing customers through regular follow-up calls.
- Maintained accurate records of all conversations with customers in a computer database system.
Hostess Server
Old Mill Restaurant
Pigeon Forge, TN
04.2015 - 12.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
Sales Associate
Direct TV
Elkhorn City, KY
04.2014 - 02.2015
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
Education
Diploma / Certificate - LPN
Buchanan Co.Technology And Career Center
Grundy, VA04-2001
High School Diploma -
Feds Creek High School
Fedscreek, KY05-1996
Skills
- Clinical Support
- Data entry expertise
- Medical terminology proficiency
- Data entry experience
- Electronic Health Records Management
- Documentation skills
- Transcription
- Maintains strict confidentiality
- Electronic Medical Record (EMR) software
Timeline
Medical Scribe
Pikeville Medical Center
08.2023 - Current
Hostess Server
Old Mill Restaurant
04.2015 - 12.2022
Sales Associate
Direct TV
04.2014 - 02.2015
Outbound Telemarketer
Issue and Answers
01.2005 - 08.2024
Diploma / Certificate - LPN
Buchanan Co.Technology And Career Center
High School Diploma -
Feds Creek High School
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