Amanda McInteer
Queen Creek,AZ
Summary
Knowledgeable and dedicated professional. Extensive experience in providing excellent customer service in highly emotional situations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
19
19
years of professional experience
Work History
Veterinary Technician
Copper Mountain Animal Hospital
Chandler, AZ
12.2021 - 07.2022
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Collected and performed patient diagnostics
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
Overnight Veterinary Technician
Arizona Veterinary Emergency & Critical Care Cente
Gilber, AZ
08.2020 - 12.2021
- Emergency triage to assess patient condition
- Provided immediate care for critically ill patients including CPR and surgery preparation
- Communicate patient condition to owners and provided estimates of care cost
- Provided owner support during highly emotional situations
- Managed ICU and Outpatient care
Animal Rescue and Child Care
Self Employed Services
Queen Creek, AZ
08.2015 - 12.2018
- Private small and large animal rescue providing husbandry, medical care and rehabilitation to sick and injured animals
- Provided in-home child care on full time basis for toddler and infant
Lead Technician /Inventory Manager
Pecan Grove Veterinary Hospital
Tempe, AZ
07.2010 - 08.2015
- DEA log documentation; shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Maintained adequate inventory and negotiated cost directly with distributors.
- Created templates for hospital medical and surgical records.
- Point of contact for outside sales representatives and compounding pharmacies.
Veterinary Technician
Homestead Animal Clinic
Mesa , AZ
09.2006 - 01.2009
- Surgical Assistant
- Inventory Control and pharmaceutical orders
- General and post-operative patient care
Hospital Director
Banfield The Pet Hospital
Tempe, AZ
02.1999 - 05.2005
- Managed relations with payers and providers to generate high reimbursement and low denial rates.
- Tracked metrics to develop sound revenue cycle analysis and reporting.
- Sought out customer feedback through in-person conversations, phone calls and requests for surveys.
- Managed HR-related responsibilities in compliance with state and federal law.
Education
Certificate - Veterinarian Assisting
Pima Medical Institute
Mesa, AZ02.1999
Skills
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Call Documentation
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Proactive Self-Starter
- Organizational Skills
- Excellent Customer Service
Timeline
Veterinary Technician
Copper Mountain Animal Hospital
12.2021 - 07.2022
Overnight Veterinary Technician
Arizona Veterinary Emergency & Critical Care Cente
08.2020 - 12.2021
Animal Rescue and Child Care
Self Employed Services
08.2015 - 12.2018
Lead Technician /Inventory Manager
Pecan Grove Veterinary Hospital
07.2010 - 08.2015
Veterinary Technician
Homestead Animal Clinic
09.2006 - 01.2009
Hospital Director
Banfield The Pet Hospital
02.1999 - 05.2005
Certificate - Veterinarian Assisting
Pima Medical Institute
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