Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Amanda McKeehan

Amanda McKeehan

Maryville,TN

Overview

8
8
years of professional experience

Work History

Customer Service Associate

CVS Caremark
Knoxville, TN
11.2020 - 10.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Newspaper Carrier

The Daily Times
Maryville, TN
08.2019 - 07.2020
  • Delivered newspapers and flyers to over 200 homes daily.
  • Assembled and bagged newspapers prior to delivery.
  • Planned daily rounds and determined most efficient way to distribute newspapers.
  • Monitored weather and traffic conditions to adjust and update routes for maximum efficiency.
  • Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries.
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.

Shift Manager/Key Holder

Walgreen's Pharmacy
Maryville, TN
08.2018 - 05.2019
  • Opened and closed store 5-6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Received and counted money.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Opened inventory boxes and restocked shelves.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Rotated stock according to dates and protocols.
  • Oversaw team of 8-10 employees.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

School Bus Driver

Rocky Top Tours
Maryville, TN
03.2016 - 08.2018
  • Maintained TN driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Communicated information to parents to promote good communication and transparency.
  • Obeyed federal, TN and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Drove bus along assigned route, picking up students.
  • Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
  • Created and enforced bus rules and kept expectations posted.

Assistant Manager

Discount Tobacco Pack
Maryville, TN
09.2012 - 02.2016
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Education

Associate of Applied Science - Medical Billing And Coding Specialist

Ultimate Medical Academy - Clearwater
Clearwater, FL
09.2022

GED -

Everett Adult Education
Maryville, TN
06.2001

Skills

  • Efficient and Detail-Oriented
  • Exceptional Communicator
  • Courteous with Strong Service Mindset
  • Call Documentation
  • Issue and Complaint Resolution
  • MS Office Proficiency
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Inbound and Outbound Calling
  • Membership Inquiries and Renewals
  • Proficiency in Microsoft Office and G Suite
  • Excellent Attention to Detail
  • Computer Proficiency
  • Microsoft PowerPoint
  • Patient and Empathetic
  • Microsoft Access
  • Policy and Procedure Adherence
  • Customer Data Confidentiality
  • Key holder experience
  • Medical terminology knowledge
  • POS systems expert

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Supervised team of 8-10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates

Timeline

Customer Service Associate

CVS Caremark
11.2020 - 10.2021

Newspaper Carrier

The Daily Times
08.2019 - 07.2020

Shift Manager/Key Holder

Walgreen's Pharmacy
08.2018 - 05.2019

School Bus Driver

Rocky Top Tours
03.2016 - 08.2018

Assistant Manager

Discount Tobacco Pack
09.2012 - 02.2016

Associate of Applied Science - Medical Billing And Coding Specialist

Ultimate Medical Academy - Clearwater

GED -

Everett Adult Education

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Amanda McKeehan