Amanda Mckissic
Zephyrhills
Overview
9
9
years of professional experience
Work History
Medical Office Manager
Florida Medical Clinic Orlando Health
Zephyrhills
08.2022 - Current
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Organized seminars and workshops intended to educate staff members on new technologies or industry best practices.
- Recruited qualified candidates for open positions within the practice when necessary.
- Collaborated with marketing team on campaigns designed to increase awareness of the practice among potential patients.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Trained new staff on office procedures, software programs and customer service protocols.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Managed staff scheduling and set patient scheduling policy.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
Office Supervisor
Florida Medical Clinic Administration
Lutz
03.2016 - 08.2022
- Managed payroll processing functions for all employees in the department.
- Conducted regular performance evaluations for staff members.
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Administered payroll and maintained proper documentation of employee personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Patient Care Technician - PCT
Ultimate Medical Academy
Clearwater, FL06-2013
High School Diploma -
James I. O’Neill High School
West Point, NY06-2009
Skills
- Medical coding
- Office management
- Payroll administration
- Regulatory compliance
- Inventory management
- Customer service
- Performance evaluation
- Conflict resolution abilities
- Staff recruitment and training
- Organizational skills development
Languages
Spanish
Native/ Bilingual
Timeline
Medical Office Manager
Florida Medical Clinic Orlando Health
08.2022 - Current
Office Supervisor
Florida Medical Clinic Administration
03.2016 - 08.2022
Patient Care Technician - PCT
Ultimate Medical Academy
High School Diploma -
James I. O’Neill High School