Amanda McLaren
St Louis,MO
Summary
Dynamic Team Leader at Maui Jim Sunglasses, adept at delivering exceptional customer care and resolving conflicts. Experienced in Zendesk ticket management. I drove process improvements that enhanced team efficiency. My strong communication skills fostered collaboration, motivating a diverse team to achieve operational excellence and consistently exceed performance metrics.
Overview
21
21
years of professional experience
Work History
Team Leader
Maui Jim Sunglasses
Peoria, IL
07.2004 - 08.2025
- Delivered customer service by resolving complaints and ensuring satisfaction.
- Managed customer inquiries and tracked tickets using Zendesk for timely resolutions.
- Led a diverse team to achieve operational excellence through effective communication and collaboration.
- Implemented process improvements to enhance team efficiency and reduce turnaround times.
- Monitored team performance metrics and identified trends for continuous improvement initiatives.
- Built professional relationships with team members to resolve issues efficiently.
- Maintained open communication with upper management, providing regular updates on key metrics.
Education
Certificate - Cannabis Science
Saint Louis University
St. Louis, MO12.2021
Skills
- Zendesk management
- Customer relationship management
- Reporting documentation
- Work prioritization
- Coaching
- Team collaboration
- Conflict resolution
- Effective Communication
- Exceptional customer care
Timeline
Team Leader
Maui Jim Sunglasses
07.2004 - 08.2025
Certificate - Cannabis Science
Saint Louis University