Amanda McMahan
Greer,SC
Summary
Highly proficient in detail oriented work with a proven ability to get the job done. Armed with a strong customer service background, bringing speed and accuracy to any environment. Actively prioritizes tasks and finishes them in a timely manner. Independently looks for creative ways to improve processes and procedures to ensure everything runs smoothly.
Overview
13
13
years of professional experience
Work History
Manager of Customer Experience
Credit Central, LLC
Greenville, SC
01.2021 - Current
- Currently managing a team of Compliance Specialists, while overseeing and running the Online Lending/Funding Department.
- Recruited, hired, and trained initial personnel.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
- Skilled at working independently and collaboratively in a team environment.
- Daily oversee and respond to emails, providing support to the branches/employees in the field.
- Assist, prepare, and document data for internal audits.
- Create policies, processes, and procedures to maintain compliance with consumer credit regulations.
- Oversee company correspondence with power of attorneys, while coordinating negotiated payment plans with delinquent customer’s accounts.
- Identify gaps in existing compliance processes and recommend updates.
- Cross-train existing employees to maximize team agility and performance.
- Investigate, resolve, and respond to customer’s credit report disputes, through the credit bureaus (Experian, TransUnion, Equifax).
- 1 year experience of Executive Administrative Assistant.
Bank Teller II
TD Bank
08.2018 - 12.2020
- Excelled at building greater loyalty and satisfaction with high valued customers.
- Provided accuracy and efficiency in a fast-paced environment.
- Assisted customers with setting up new accounts while handling their private information with the utmost security.
- Suggested new products and solutions to all customers to improve sales and customer clientele.
- Coordinated events with local businesses to increase new accounts and customers.
- Developed quick solutions during high stress situations while dealing with disgruntled customers.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
- Sold and cross-sold bank products to new and existing customers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
Assistant Marketing Director
Chick-fil-A
03.2017 - 08.2018
- Planned and organized events at the store level and with local private and public schools
- Entrusted with the promotional calendar and coordinating advertising signs for displays
- Coordinated the preparing and delivering of catering orders for several large corporations
- Created new procedures and processes to ensure accuracy and efficiency
- Planned and executed events and marketing programs to increase qualified leads.
Assistant Preschool Teacher
First Baptist Simpsonville Child Development Center
10.2015 - 03.2017
- Delivered creative and interactive activities for 12 students between the ages of 1-3
- Consistently communicated with parents to report student behaviour, social, and development progress, as well as notes on any observed health conditions or issues
- Implemented multiple musical and art related activities that improved students creative skills as well as increased learning motivation
Team Leader
Chick-fil-A
05.2011 - 09.2015
- Provided exceptional customer service up to and exceeding company standards
- Thrived in encouraging teams to excellency to produce better output in production
- Tasked with assessing the quality of all products offered to ensure outstanding service and products
- Promoted to Team Leader in 2013, assisting leadership with scheduling, training, and running shifts
- Awarded with Employee of the Year during second year of service
Education
Highschool Diploma -
Skills
- Customer Service
- Organized
- Self-Motivated
- Microsoft Office
- Problem Solving
- Anticipates Needs
- Multitasking
- Time Management
- Detail-Oriented
- Training and Onboarding
- Relationship Building
Timeline
Manager of Customer Experience
Credit Central, LLC
01.2021 - Current
Bank Teller II
TD Bank
08.2018 - 12.2020
Assistant Marketing Director
Chick-fil-A
03.2017 - 08.2018
Assistant Preschool Teacher
First Baptist Simpsonville Child Development Center
10.2015 - 03.2017
Team Leader
Chick-fil-A
05.2011 - 09.2015
Highschool Diploma -
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