Amanda Mcmillan
Atmore,AL
Summary
Hands-on Job Title experienced creating customer-oriented fun environments to promote gaming activities. Passionate about guest service and hospitality. Maximized potential through gaming operation and outstanding customer service. Proactive Job Title with successful background maintaining order and cleanliness in game room to create welcoming atmosphere. Digital technology proficiency to promote positive interaction. Proactively communicates with all guests and supplies technical support in response to problems. Energetic and outgoing Gaming Attendant promotes fun and excitement for customers by running transactions and assisting with arcade games, laser tag and other attractions. Operates games and provides exemplary guest service by making change, answering questions and executing prize redemption. Demonstrated cash handling proficiency and consistently maintains compliance and responsible gaming practices. Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Reliable Job Title with Number years of Type experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Game Room Attendant
Wind Creek Casino
03.2014 - 11.2023
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
- Managed cash transactions accurately, ensuring proper handling of currency and balancing the register at the end of shifts.
- Facilitated smooth transitions between games by efficiently resetting equipment for new players.
- Memorized games and rules to facilitate positive entertainment experience.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Contributed to positive team dynamics by consistently providing support to fellow Game Room Attendants as needed.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
- Monitored guest behavior to ensure adherence to establishment rules, fostering a welcoming atmosphere for all patrons.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Participated in promotional activities designed to attract new customers while retaining loyal patrons.
- Provided exceptional customer service, addressing customer concerns and resolving issues promptly.
- Ensured optimal functionality of arcade machines by performing timely repairs and coordinating with technicians when necessary.
- Educated customers on game rules and strategies, enhancing their overall enjoyment and satisfaction in the Game Room.
- Adhered to company policies and procedures, maintaining compliance with safety regulations at all times.
- Answered guest questions to provide fun game experience.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Explained and demonstrated games and attractions to assist guests.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Issued tickets to customers and collected payment and fees for desired services.
Vet Technician
Animal Medical Clinic
02.2010 - 10.2012
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Conducted routine physical examinations under the supervision of veterinarians to assess overall patient health status accurately.
- Educated pet owners on preventative care measures to promote optimal animal health longterm.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
- Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
- Regularly monitored inventory levels and reordered supplies as needed for uninterrupted clinic operations.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Provided thorough aftercare instructions for clients, promoting successful at-home recovery for patients.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Collected patient biopsies and blood samples for laboratory analysis.
- Collected diagnostic samples efficiently while minimizing stress on both animals and their owners during the process.
- Participated in continuing education opportunities to stay current on best practices within the veterinary field.
- Provided support during dental procedures through proper equipment handling and maintenance of oral hygiene standards in patients.
- Collaborated with local animal shelters as a clinic liaison, facilitating the provision of necessary medical care for rescued animals.
- Restrained animals to protect veterinarians from potential harm.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Educated clients on nutrition, preventive health and other animal care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted veterinarians with radiographs and ultrasounds.
- Collected and prepared specimens for laboratory testing.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Obtained patient history from owners and performed physical examinations.
- Maintained detailed records of animal health care and diagnostic treatments.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Performed fecal examinations, urinalysis and bloodwork.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Administered vaccinations to variety of animal species.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Performed dental cleanings using ultrasonic scaler.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Trained and mentored other LVT staff.
- Designed and created client education materials and marketing materials for hospital services.
- Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
Manager
Subway
01.2009 - 10.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School -
Avalon Christian Academy
Mobile, AL02.2022
Skills
- Patience and Empathy
- Machine Operation
- Cleanliness and hygiene
- Cash handling proficiency
- Game knowledge
- Incident Reporting
- Rules Enforcement
- Building rapport
- Equipment Calibration
- Security awareness
- Age Verification
- Promotional strategies
- Ticket redemption
- Strong Work Ethic
- First Aid Training
- Teamwork and Collaboration
- Customer Service
- Sales and Upselling
- Time Management
- Customer Assistance
- Decision-Making
- Cash Handling
- Customer service expertise
- Flexible Schedule
- Data Entry
- Equipment Operation
- Employee Training
- Issue Resolution
- Conflict Management
- POS Systems
- Ticket Sales
- Security Monitoring
Timeline
Game Room Attendant
Wind Creek Casino
03.2014 - 11.2023
Vet Technician
Animal Medical Clinic
02.2010 - 10.2012
Manager
Subway
01.2009 - 10.2011
High School -
Avalon Christian Academy