Amanda McMorran
Alpine,US
Summary
Focused
Positive Multi-task-oriented
Customer service is a priority.
Committed Productive Reliable, punctual, and diligent.
Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support.
Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Carl's Jr
San Diego, CA
04.2025 - Current
- Delivered exceptional customer service by efficiently handling orders and addressing inquiries.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Operated kitchen equipment safely while preparing food items following health regulations.
- Collaborated with team members to ensure timely completion of tasks during peak hours.
Accounts Receivable Clerk
San Diego Marriott La Jolla
La Jolla, CA
07.2024 - Current
- Processing group billing, work with contracts, clients and Sales to efficiently bill and collect funds for groups, past, present and future.
- Invoicing clients based on their deposit schedules in order to meet due dates prior to their event.
- Review upcoming Direct Bills with groups and evaluate with the ADOF on credit decision.
- Review upcoming Direct Bills with groups and evaluate with the ADOF on credit decision.
- Review upcoming Direct Bills with groups and evaluate with the ADOF on credit decision.
- Responding to chargeback disputes with Chase, American Express and Discover.
- Hosting monthly credit meetings with Sales and Front Office.
- Processing approved guest refunds and responding to guest issues through Marriott GXP, email, or phone.
- Assisting Income Audit with Daily Room Revenue Report when needed.
- Maintained all job responsibilities within a timely manner.
Assistant Store Manager
KFC
Santee, CA
04.2020 - 04.2025
- Was in charge of the opening and closing procedures, as well as making suggestions for improving the efficiency of daily operations.
- Increased sales and reduced shrinkage by providing excellent customer service and following standard procedures.
- Reduced waste by implementing effective expense tracking and control strategies.
- Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget.
- Assisted with the store's overall day-to-day operations, including the ongoing training and development of effective store associates in order to achieve the desired sales and results.
- Assisted team members in providing friendly, knowledgeable service by implementing proactive monitoring and corrective action strategies.
Front Desk Agent
San Diego Marriott La Jolla
La Jolla, CA
09.2021 - 07.2024
- Greeted guests in a professional and friendly matter.
- Assisted with check-in and check-out procedures for guests.
- Answered telephones and greeted guests to assist, answer questions and direct.
- Provided information about hotel amenities, services, and local attractions.
- Promoted loyalty by signing guests up for rewards program and encouraged repeat stays through exceptional service.
Certified Trainer
Raising Cane's
San Diego, CA
06.2021 - 12.2021
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.
- Provided on-the-job training and delegated daily tasks and responsibilities to new employees.
- Organized Store merchandise racks and displays to promote and maintain visually appealing environments.
- Have the ability to set and re-assess goals while under pressure in a high-volume retail environment.
Education
High School -
El Capitan High School
Lakeside, CA01-2020
Skills
- Creative problem solving
- Computer literate
- Perfect Attendance Record
- Report Generation
- Strong oral and written communication skills
- Dedicated team player
- Reliable and dependable
- Payment processing
- Guest amenities
- Excellent multi-tasker
- Cash handling accuracy
- Guest Services
- Hospitality Services
Certification
- ServSafe
- OSHA: Food Handling
Timeline
Team Member
Carl's Jr
04.2025 - Current
Accounts Receivable Clerk
San Diego Marriott La Jolla
07.2024 - Current
Front Desk Agent
San Diego Marriott La Jolla
09.2021 - 07.2024
Certified Trainer
Raising Cane's
06.2021 - 12.2021
Assistant Store Manager
KFC
04.2020 - 04.2025
High School -
El Capitan High School