Hi, I’m
AMANDA MCWILLIAMS
Hopland,CA
Summary
Intake Coordinator, possessing CPR and Public Notary certification. Empathetic to the needs of coworkers and patients. Able to work with minimal direction and exercise sound judgment. Communicate with team members to ensure coordination and great care in a fast-paced environment. Maintain well organized and presentable work area at all times. Hard working and reliable, focused on moving forward.
Overview
18
years of professional experience
1
Certification
Work History
Madrone Care Network
Patient Care Coordinator/ Intake Coordinator
08.2021 - Current
Job overview
- Apply administrative knowledge and courtesy to explain MCN procedures and services to patients.
- Provide support and guidance to patients and families to navigate healthcare systems.
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicate with insurance companies to verify coverage and coordinate intake visits with MCN staff.
- Fostered strong relationships with referral sources for increased network connections, benefiting both MCN and its patients through excellent communication.
- Offer simple, clear explanations to help clients and families understand MCN policies and procedures.
- Collaborate with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Act as main point of contact for patients, doctors, and MCN staff by closely reviewing medical charts and maintaining high levels of communication regarding referrals and new MCN patients.
- Facilitate communication between patients and various departments and staff.
- Engage with patients to provide critical information regarding MCN referral qualifications.
- Answer incoming calls, schedule appointments and create medical records.
- Follow document protocols to safeguard confidentiality of patient records.
- Maintain confidentiality of patient data and condition to safeguard health information.
- Provide excellent service to patients and MCN staff.
- Enhance patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Increased efficiency in multi-disciplinary meetings by creating IDT templates, taking minutes, and completing follow-up action items.
- Compile, maintain and audit patient medical records to keep information complete and up-to-date.
- Train new staff members on office procedures and protocols, filing, phone etiquette and other office duties ensuring consistency in patient care delivery.
- Streamline communication between patients and MCN providers, ensuring timely responses to inquiries and concerns.
- Deliver excellent patient experiences and direct care.
- Respond to patient and community partner inquiries by directing calls to appropriate MCN personnel.
- Coordinate transportation to get patients to and from medical appointments.
- Maintain accurate records on in-progress and completed referrals, ensuring full data integrity throughout referral process
- Contribute to practice growth by maintaining positive relationships with patients, referring providers and MCN staff.
- Developed and maintain strong working relationship with referral sources to streamline processing.
- Process referral requests from patients, doctors and other health care professionals.
- Create patient charts, adding pertinent documents for providers to determine medical eligibility.
- Schedule appointments with specialists on behalf of clients.
- Monitor referrals to foster timely completion and followed up with physicians to facilitate.
- Weigh patient need and provider availability, to determine optimal scheduling.
- Respond to patient inquiries to offer timely updates regarding referral status and care needs.
Dialysis Clinic, Inc.
Patient Care Technician
02.2014 - 08.2021
Job overview
- Ensured complete documentation when entering data into Darwin computer system
- Observed condition of patients by examining them, including checking vital signs, monitoring fluid removal, change of mental state and reporting promptly to supervising RN
- Performed initiation and termination of dialysis treatment including cannulation and removal of needles into dialysis access
- Moved heavy boxes, containers and pallets with use of hand trucks and pallet jacks
- Troubleshot and diagnosed problems with equipment such as dialysis machines and water filtration system, independently resolving routine issues and organizing more advanced repairs
- Kept Dialysis unit efficient by organizing instruments, preparing treatment areas and restocking supplies
- Prepared patients for dialysis treatments, answered questions and offered emotional support
- Consulted with healthcare team to plan and implement patient treatment protocols
- Administered prescribed medications, set up dialysis machines, entered dialysis prescription and monitored patients for side effects and adverse reactions
- Oriented new hires to work with initial training and ongoing mentoring programs.
DaVita Pear Tree Dialysis
Patient Care Technician
08.2010 - 02.2014
Job overview
- Ensured complete documentation when entering data into computer system
- Observed condition of patients by examining them, including checking vital signs, monitoring fluid removal, change of mental state and reporting promptly to supervising RN
- Performed initiation and termination of dialysis treatment including cannulation and removal of needles into dialysis access
- Moved heavy boxes, containers and pallets with use of hand trucks and pallet jacks
- Troubleshoot and diagnose problems with equipment such as dialysis machines and water filtration system, independently resolving routine issues and organizing more advanced repairs
- Kept Dialysis unit efficient by organizing instruments, preparing treatment areas and restocking supplies
- Prepared patients for dialysis treatments, answered questions and offered emotional support
- Consulted with healthcare team to plan and implement patient treatment protocols
- Administered prescribed medications, set up dialysis machines, entered dialysis prescription and monitored patients for side effects and adverse reactions
- Oriented new hires to work with initial training and ongoing mentoring programs.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Fresenius Medical Care
Patient Care Technician
01.2006 - 08.2010
Job overview
- Ensured complete documentation when entering data into computer system
- Observed condition of patients by examining them, including checking vital signs, monitoring fluid removal, change of mental state and reporting promptly to supervising RN
- Performed initiation and termination of dialysis treatment including cannulation and removal of needles into dialysis access
- Moved heavy boxes, containers and pallets with use of hand trucks and pallet jacks
- Troubleshot and diagnosed problems with equipment such as dialysis machines and water filtration system, independently resolving routine issues and organizing more advanced repairs
- Kept Dialysis unit efficient by organizing instruments, preparing treatment areas and restocking supplies
- Prepared patients for dialysis treatments, answered questions and offered emotional support
- Consulted with healthcare team to plan and implement patient treatment protocols
- Administered prescribed medications, set up dialysis machines, entered dialysis prescription and monitored patients for side effects and adverse reactions
- Oriented new hires to work with initial training and ongoing mentoring programs.
Education
Center High School, Antelope, CA
High School Diploma
06.2002
Skills
- First aid and CPR
- Coordinate schedules for multiple staff members
- Database search and data entry skills
- Explaining policy and procedures to new staff and patients
- Insurance verifying, patient records management
- Punctual, hardworking, organized, critical thinking skills, and multitasking abilities
- Communication with patients, families and coworkers to build rapport and credibility to provide best care possible
- Technical troubleshooting
- Patient outreach and follow-up
- Cross-Functional teamwork
- Referral coordination
- Team assignments
- Conducting home visits
Certification
- CNP - Certified Notary Public
Timeline
Patient Care Coordinator/ Intake Coordinator
Madrone Care Network
08.2021 - Current
Patient Care Technician
Dialysis Clinic, Inc.
02.2014 - 08.2021
Patient Care Technician
DaVita Pear Tree Dialysis
08.2010 - 02.2014
Patient Care Technician
Fresenius Medical Care
01.2006 - 08.2010
Center High School
High School Diploma
- CNP - Certified Notary Public
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