Summary
Overview
Work History
Education
Skills
Timeline
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Amanda M. Diaz

Tampa

Summary

Goal-oriented, very organized and hard working with a strong track record of successful debt recovery, time management, indenpendentency and perfection in my work. Skilled in maintaining thorough documentation, accurate data entry, resolving customer payment issues, and providing excellent customer service. Proficient in utilizing multiple software systems and effectively communicating ; wether be inbound, outbound, email or letter document; with supervisors, piers and clientele.

Ambitious and enterprising professional with articulate communication skills and strong focus on achieving exceptional results in ensuring high levels of client satisfaction and recovery rates.

Overview

11
11
years of professional experience

Work History

Collection Agent

Resident Interface
08.2023 - Current
  • Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
  • Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
  • Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
  • Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
  • Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
  • Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.

Data Entry Administrator

The Berkeley Group
06.2014 - 08.2023
  • Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
  • Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
  • Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
  • Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.

Legal Assistant

Firefly Legal
05.2017 - 04.2023
  • Handled all things Foreclosure
  • Have exposure with Homeowner and Personal Injury law
  • Processed Affidavits and Summons, E-filed all throughout Florida state
  • Facilitated ongoing interactions among servers, vendors, court personnel, clients and opposing counsels.
  • Maintained several foreclosure clients, homeowner clients and personal injury clients while balancing clerical work and receptionist work when needed
  • Drafted Mediation letters and Deposition letters

Education

I.T. - Medical Coding & Billing

Florida Technical College
Pembroke Pines, FL
07.2023

High School -

McArthur High School
Hollywood, FL
06.2015

Skills

  • Accurate and precise work
  • Organized
  • Detail oriented
  • Team player
  • Reliable
  • Punctual
  • Complex problem solver
  • Active listener
  • Excellent communication skills
  • Patience and persistence
  • Call center experience
  • Complex Problem-solving
  • Following conversation scripts
  • Customer service
  • Attention to detail
  • Updating customer accounts
  • Multitasking Abilities
  • Verbal and written communication
  • Data entry skills
  • Documentation and record keeping
  • Work Planning and Prioritization

Timeline

Collection Agent

Resident Interface
08.2023 - Current

Legal Assistant

Firefly Legal
05.2017 - 04.2023

Data Entry Administrator

The Berkeley Group
06.2014 - 08.2023

I.T. - Medical Coding & Billing

Florida Technical College

High School -

McArthur High School

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Amanda M. Diaz