AMANDA M DIEMERT
Portland
Summary
Dedicated professional with experience at Transition Projects, adept at client advocacy and trauma-informed care. Successfully streamlined intake processes, enhancing resource allocation and support for vulnerable populations. Proven ability in crisis management and safety monitoring, fostering a secure environment while assisting clients in achieving employment and housing goals.
Experienced with providing compassionate care and support in high-stress environments. Utilizes crisis intervention techniques and empathetic communication to manage diverse client needs. Track record of maintaining safe and welcoming atmosphere while resolving conflicts effectively.
Overview
7
7
years of professional experience
Work History
Homeless Shelter Worker
Transition Projects
08.2020 - Current
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
- Assisted clients in obtaining necessary documentation such as identification cards or birth certificates to aid in their job search or housing applications process.
- Provided clients with job search assistance, leading to increased employment rates among the shelter population.
Front Desk Staff
Central City Concern
03.2018 - 07.2020
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Check in and out guest of clients
- Did light cleaning
- Answered customer telephone calls promptly and appropriately handled needs.
- Supported each client and gave advice thru struggles with addiction.
- Made sure no unauthorized guest entered buildings
Education
Rooseveltt High School
Portland, ORSkills
- Cross-cultural sensitivity
- Self-care practices
- Boundaries maintenance
- Professionalism and ethics
- Client advocacy
- De-escalation techniques
- First aid and CPR
- Behavior observation
- Safety monitoring
- Record keeping
- Trauma-informed care
- Teamwork
- Time management
- Multitasking
Timeline
Homeless Shelter Worker
Transition Projects
08.2020 - Current
Front Desk Staff
Central City Concern
03.2018 - 07.2020
Rooseveltt High School
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