Summary
Overview
Work History
Education
Skills
Accomplishments
Presidents Club
Timeline
CustomerServiceRepresentative
Amanda Meads

Amanda Meads

Lexington,KY

Summary

Dynamic leader with a proven track record at Galls LLC, enhancing customer experiences and driving sales growth through effective team management and cross-functional collaboration. Excelled in utilizing CRM software to streamline processes and foster customer loyalty. Achieved notable employee retention and satisfaction rates by prioritizing training and mentorship.

Overview

8
8
years of professional experience

Work History

Customer Experience Manager

Galls LLC
06.2023 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Established performance and service goals and held associates accountable for individual performance.
  • Increased employee retention through effective training and mentorship programs.
  • Established cross-functional teams for improved communication between departments and better customer experiences.

Sales Manager

Galls LLC
07.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Attended industry events and conventions to expain sales opportunities.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Account Manager, Inside Sales

Galls LLC
01.2020 - Current
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
  • Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Expanded client base through targeted prospecting and effective lead generation efforts.
  • Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
  • Oversaw contract negotiations, ensuring mutually beneficial terms were agreed upon between the company and clients.
  • Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
  • Maintained a high level of product knowledge, enabling confident and informed sales presentations to potential clients.
  • Strategically prioritized workload based on account size, potential revenue gains, or risk factors affecting success.
  • Updated accounts and maintained long-term relationships with clients.

Customer Service Representative

Galls LLC
12.2016 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

High School Diploma -

Strong Vincent High School
Erie
06-2001

Skills

  • Cross-functional collaboration
  • Voice of customer analysis
  • Customer empathy
  • Data analytics
  • Account management
  • Customer acquisition
  • CRM software proficiency
  • Retention management
  • Customer feedback management
  • Training and onboarding
  • Staff management
  • Microsoft office

Accomplishments

  • Supervised team of 25 staff members.
  • Achieved Managed Account Team of the Year award.

Presidents Club

Presidents Club 2022 is a prestigious recognition program that celebrates exceptional sales performance. My team exceeded their yearly sales goal and were honored with exclusive rewards and recognition for their outstanding contributions. Winning the Presidents Club in 2022 signifies a high level of success and dedication to driving revenue, with a combination of exceptional skills, hard work, and strategic decision-making. 

Timeline

Customer Experience Manager

Galls LLC
06.2023 - Current

Sales Manager

Galls LLC
07.2022 - Current

Account Manager, Inside Sales

Galls LLC
01.2020 - Current

Customer Service Representative

Galls LLC
12.2016 - Current

High School Diploma -

Strong Vincent High School

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Amanda Meads